Position

Peer Support Coordinator  

Location

Edmonton, AB

Type

Full Time

Salary

$52,000 - $56,000

About Us

Break Barriers. Employ Change.

Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.

We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients skills; we can also work with an employer to help them understand a disability. Above all, we’re creative and resourceful.

Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work!

What will you do?

Duties include:

• Supervises all aspects of volunteer services for the Mental Health Employment Services program
• Works with HR to develop and implement programs for training, retention, and orientation of volunteer Peer Navigators
• Works with HR to develop volunteer handbook and protocols and communicates protocols to volunteers
• Researches effective volunteer recruitment and retention strategies
• Works with HR to actively recruit, train and mentor volunteer Peer Navigators
• Manages all initial communication with volunteers; welcoming and thanking them for their interest and following up with next steps
• Leads and executes communication programs with volunteers
• Communicates regularly with Peer Navigators to receive updates on progress with clients
• Ensures volunteers have resources and support necessary to be successful with client peer support
• Conducts follow-up meetings with clients after their successful completion of the program at 90 and 180 day intervals
• Maintains accurate, complete, secure, and confidential records on current and past volunteer Peer Navigators, including areas of greatest life experience
• Regularly monitors the performance of the Peer Navigators to ensure they are meeting volunteer performance standards
• Prepares volunteer reports/statistics and reports monthly on volunteer activities to the Manager
• Facilitates volunteer events and recruiting activities
• Works with the Program Manager to create new ideas for volunteer development
• Researches and identifies new sources of volunteer assistance that supports the needs of residents and staff
• Complies with policies/procedures, provincial privacy and other job-related legislation
• Champions Prospects goals, vision, mission and program objectives

What does it take to do this job?

• Completion of post-secondary education in Business, Social, Human Services, and/or a related discipline
• 2+ years related experience; preferably in coordinating volunteers, with demonstrated reliability shown in past positions
• Some post-secondary education and/or an equivalent combination of education and professional experience will be considered
• Intermediate skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint); experience with database software is an asset
• Solid organizational skills with the ability to handle changing tasks and priorities
• Strong written and verbal communications skills, with demonstrated ability to act as an intermediary between the client and any internal and/or external stakeholders
• Excellent listening and critical thinking skills are required, with the ability to identify problems and provide strategic solutions
• Ability to work individually and in a broader team based environment
• A driven, empathetic person who thrives under pressure
• Experience with disability-related diversity and inclusion is an asset
• Experience in retail, hospitality or food service industry will be an asset
• Able to maintain high ethical standards and handle sensitive information in a confidential, diplomatic manner
• All employees must pass a background check
• This position is currently a hybrid position and employees must be flexible to work from the office as well as from a home base

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at .

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially. 

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

Enthusiastic

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism, and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest.

Innovative

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged, and motivated, and their contributions help Prospect attain its goals.

Collaborative

Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.