WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision. 

Are you a Human Services Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our Service Hub team. Are you ready to be our Community Engagement Coordinator (Liaison) and make an impact in our community?

Community Engagement Coordinator (Liaison) – Bissell Centre

The Community Engagement Coordinator (Liaison) serves as the primary connection between the Bissell Centre Service Hub and the communities it serves, with a strong focus on relationship-building, partnership development, and service coordination. This role is responsible for advancing relationships with community members, First Nations, and external stakeholders while also acting as an internal and external point person for coordinating services at the Service Hub. The coordinator will lead volunteer onboarding and training, develop life-skills programming, and create pathways out of poverty through targeted community initiatives through the Service Hub.

Duties and Responsibilities

Community Outreach & Relationship Building:

• Establish and maintain strong relationships with community members, organizations, Nations, businesses, and government agencies, as related to Service Hub operations.
• Act as a representative of the organization at community meetings, events, and forums.
• Develop and implement engagement strategies to connect with diverse and underrepresented communities.

Partnership Development:

• Advance relationships and create partnerships with Nations, nonprofits, businesses, and government entities to support community initiatives, as related to Service Hub operations.
• Facilitate collaboration between internal teams and external partners to ensure effective service delivery at the Service Hub.
• Act as a key liaison for coordinating resources, services, and Service Hub initiatives between stakeholders.

Service Coordination & Program Development:

• Serve as the primary internal and external point person for coordinating community services and support programs at the Service Hub.
• Develop and implement group programming focused on life skills, financial literacy, workforce development, and pathways out of poverty.
• Gather community feedback to enhance program offerings and accessibility.

Volunteer & Community Member Engagement:

• Lead the recruitment, onboarding, and training of volunteers and potential community members at the Service Hub.
• Develop strategies to integrate volunteers into Service Hub programs and community initiatives effectively.
• Provide ongoing support and professional development opportunities for volunteers.

Event Planning & Community Initiatives:

• Plan, coordinate, and attend community events, workshops, and informational sessions.
• Develop outreach campaigns to increase public participation in Service Hub programs.
• Manage event logistics, including venue coordination, speaker arrangements, and promotional efforts.

Communication & Advocacy:

• Serve as a bridge between the Service Hub and community stakeholders to communicate needs, concerns, and opportunities.
• Prepare reports, presentations, and marketing materials to share engagement efforts and successes.
• Advocate for community needs and work collaboratively to address challenges.

Data Collection & Reporting:

• Track engagement activities, measure impact, and provide reports on community outreach effectiveness.
• Conduct surveys, collect feedback, and analyze data to improve engagement efforts.

Qualifications

Education:

• Diploma or degree in social work, social sciences or human services or related field.
• Candidates holding a social work diploma or degree are required to be registered and in good standing with the ACSW.

Knowledge, Skills, and Abilities

• Minimum 2 yr relevant employment experience in social services/human services
• Experience and comfortable working with marginalized clientele who have substance use disorders and mental health concerns.
• Experience performing administrative duties and computer data input.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to build trust and foster relationships with diverse communities and Nations.
• Ability to develop and maintain client relations and interagency relations.
• Resourceful, able to work independently and pro-active in resolving issues.
• Able to follow directions and learn quickly; adaptable to change.
• Experience in partnership development and service coordination.
• Event planning and project management skills.
• Knowledge of community resources, poverty alleviation strategies, and workforce development.

Conditions of Work

• May require evening and weekend work for community events
• Working environment is generally in an administrative building in fast-paced conditions.
• Occasional travel within the city and surrounding areas

Personal Characteristics

The Employee should demonstrate competence in all of the following:

•        Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.

•        Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

•        Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

•        Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.

•        Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.

•        Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.

•        Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

•        Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.

•        Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

• Criminal Record Check
• CWIS Check
• Driver’s Abstract

Training Requirements

• Conflict into Calm Training
• Other required training may be identified as required

HOW TO APPLY                                                                                                                                               

Interested candidates are invited to submit their resume and cover letter to: .   

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability.

Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.