Team Lead 

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the CCLF social enterprise thrift store, motivating the team to exceed goals. 

Reporting to senior management, the Team Lead provides support and coverage to the Store and Operations Manager in their absence.

They model desired selling and customer service behaviors at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

•         2 + years related experience in a retail apparel environment, non-profit thrift store experience is a plus;

•         Proven ability to successfully lead a sales team; viewed as a leader among peers;

•         Proven experience with retail management, daily banking procedures, and submitting timely reports;

•         Strong organization, and problem solving skills;

•          Passion for upholding an exceptional customer experience;

•          Collaborate with others, yet be self-motivated;

•          Available 30 -37.5 hours per week for varied shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

•         Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;

•         Assist store management in conducting new associate onboarding and training; 

•         Coaches associates on customer service fundamentals and provides positive feedback;

•         Assists in resolving customer service matters;

•         Oversees and delegates tasks to team to best maximize efficiency of store operations;

•         Communicates individual and/or team performance feedback to store management;

•         Ensure team receives scheduled breaks; 

•         Creates an open outward communication on the sales floor;

•         Ensure adherence to all company policies, safety procedures and guidelines;

•         Perform opening and closing procedures, and any inventory duties as directed.

CLOSING DATE FOR APPLICATIONS  April13, 2026

Applications available instore or send resume and cover letter to

C attn CCL Recruiting