Triage Client Navigator
(1 Year Contract Until March 31,2027)

Catholic Family Services of Peel-Dufferin (CFSPD) is a non-profit, charitable organization
reflecting the values consistent with Catholic social teachings. CFSPD is a dynamic, growing
family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing
a positive work environment for its employees and excellent services to its clients.

CFSPD is the lead agency to the Safe Centre of Peel - a partnership of 29 social service
organizations. Safe Centre is a safe and welcoming space where many agencies work
collaboratively and integrate services to respond to victims and survivors of intimate partner
violence at a single location.

Are you looking to join a fun and dynamic team hoping to make a difference in the community?
We want to hear from you!

Position Summary:
Safe Centre of Peel is currently seeking a Triage Client Navigator who will be responsible for
responding to client inquiries and conducting trauma-informed intake, triage, and risk
assessments through in-person, phone, and virtual platforms.

The role supports clients in crisis, facilitates referrals to internal and community services, and maintains accurate
documentation in accordance with agency and funding requirements.

Responsibilities:
• Answer client inquiries regarding services and support clients in providing therapeutic
triage and assessment
• Conduct initial triage/assessment through various avenues such as face-to-face,
telephone and email to determine client needs, interests, eligibility criteria and next steps.
• Conduct therapeutic, trauma-informed risk assessment and safety planning
• Facilitate referrals to on-site and off-site partners, agency programs, other professionals,
agencies, services, or community resources appropriate to clients identified needs.
• Respond to telephone, email, and in-person inquiries from clients, prospective clients and
community partners.
• Process and maintain internal and external referrals.
• Liaise with on-site and off-site partner agencies that have made referrals to the agency
• Provide support to clients in crisis and conduct screening for risk to triage callers to the
appropriate level of intervention.
• Provide information on community resources appropriate to clients identified needs.
• Create initial enrollment on database with clients through various avenues such as face to-face, telephone, and video to determine client needs, next steps and escalate if risk is determined.
• Prepare, compile, submit, and maintain accurate records, files, statistics, and additional
relevant information in accordance with agency policy, and funding requirements.
• Keep accurate records and maintain client case file of all relevant information pertaining
to assigned caseload.
• Collect relevant client demographic data.

Qualifications:
• Bachelor’s degree in social work, or related human service field and two (2) years of
relevant work experience preferred.
• Registration (or eligibility for registration) with a health regulated college (e.g. College of
Social Workers, Psychologists or Psychotherapists).
• Knowledge of the principles and practices of counseling, social work, and case
management.
• Demonstrate positive interpersonal skills and ability to work in a team environment with
co-workers, community providers and stakeholders and clients.
• Strong organizational and time management skills, ability to prioritize and meet multiple
deadlines.
• Excellent verbal and written communication skills in English; proficiency in French, South
Asian languages, or other languages is considered an asset.).
• Proficient in Microsoft Office suite and working knowledge of database management.
• Ability to work independently.
• A satisfactory Vulnerable Sector Criminal Records check.

Why work with us?
We offer a supportive and collaborative work environment where you can make a meaningful
impact in the community. This role provides valuable experience working within a dynamic
setting, along with opportunities for professional growth and skill development. Our agency
promotes work-life balance and offers free on-site parking.

How to apply:
If you are interested in the above opportunity, please send your resume and cover letter to
.

Catholic Family Services of Peel-Dufferin is an equal opportunity employer committed to
inclusive hiring practices. We welcome applications from people of all backgrounds and will
provide reasonable accommodations for applicants with disabilities upon request to
.

The expected salary will start at $ 52,000k per annum, and it
is for a current vacancy. The posting will remain open until filled.
We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin.
We will only contact those selected for consideration.