WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a Social Science Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our Housing Services team. Are you ready to be our Landlord Engagement Coordinator and make an impact in our community?

Landlord Engagement Coordinator – Bissell Centre

The Landlord Engagement Coordinator supports the effective administration of the housing support program operations by serving as a liaison between participants, housing staff, landlords and the accounting department. This role combines landlord engagement and housing-related administrative functions with ensuring accurate documentation, timely processing of payments, and compliance with organizational financial procedures, and the Residential Tenancy Act (RTA).

This position plays a key role in maintaining positive landlord relationships, coordinating move-out inspections and damage documentation, and supporting reimbursement and payment processes associated with Bissell Centre’s housing programs. The role ensures financial transactions related to housing support are complete, accurate, and audit ready.

Duties and Responsibilities

Landlord Engagement & Relationship Management

• Build, maintain, and strengthen professional relationships with landlords, property management companies, and housing providers to support successful tenancies.
• Act as the primary liaison between landlords, Follow-Up Support Workers, Housing Support Workers, and internal departments.
• Provide ongoing support to landlords throughout the tenancy lifecycle, including move-in, tenancy, and move-out processes.
• Respond to landlord inquiries and concerns in a timely, professional, and solutions-focused manner.
• Support staff and landlords in understanding lease agreements, inspection processes, and obligations under the Residential Tenancies Act (RTA).

Program Coordination & Housing Support

• Coordinate and attend move-out inspections as required, ensuring accurate documentation of unit condition and damages.
• Assist in resolving tenancy-related concerns, including disputes and documentation required under the Residential Tenancies Act.
• Collaborate with housing teams to ensure continuity of care and consistent service delivery for program participants.
• Provide up-to-date program information, statistics, and reports as required.

Financial Administration & Processing

• Prepare, review, and submit cheque requisitions and financial documentation related to landlord payments and reimbursements.
• Collect and review statements of account, receipts, and supporting documentation submitted by landlords for accuracy and completeness.
• Track landlord reimbursement requests in accordance with program policies, internal financial procedures, and RTA requirements.
• Ensure all required approvals and documentation are in place prior to submission to the finance department.
• Maintain accurate records of mileage and expense claims in alignment with organizational policies.

Compliance, Documentation & Data Management

• Ensure all activities comply with internal policies, financial controls, and the Residential Tenancies Act (RTA).
• Maintain accurate and timely documentation, including file notes, program records, and critical incident reports.
• Enter and update data in organizational systems (e.g., ETO) to ensure records are complete, accurate, and audit-ready.
• Support data tracking and reporting requirements related to housing program expenditures and outcomes.

Collaboration & Team Support

• Work collaboratively with housing, finance, and administrative teams to ensure coordinated service delivery and compliance with organizational standards.
• Share information, provide updates, and contribute to team meetings and planning processes.
• Support a positive team environment through effective communication and collaboration.
• Perform other related duties as assigned to support program operations and organizational priorities.

Health, Safety & Operational Requirements

• Working alone is required, as is familiarity with working alone and following safety protocols.
• Conduct site visits to landlord properties as required.
• Operate a personal vehicle for work-related duties, ensuring appropriate insurance and documentation are maintained.

Qualifications                                    

• Degree or Diploma in Social Science or related discipline
• Minimum of 3 years related employment experience
• Experience working in housing programs, property management, or social services is considered an asset.
• Alberta Class 5 License, satisfactory driver’s abstract and a vehicle

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Strong organizational and documentation skills with attention to detail and accuracy.
• Result oriented individual with good time management who possess strong problem-solving and advocacy skills.
• Experience with data management systems
• Ability to maintain confidentiality and handle sensitive financial information.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience with data or case management systems is an asset (e.g., ETO, Orbit, or similar systems)
• Working knowledge of the Alberta Residential Tenancies Act (RTA) and landlord-tenant processes including lease agreements, inspections, notices, and damage claims.
• Familiarity with issues of poverty, homelessness, and Edmonton’s urban core
• Familiarity working with high-risk populations and an understanding of Indigenous cultures, history and current issues

Conditions of Work

• Operation of personal vehicle with required insurance.
• Evening and weekend work may be required.
• Site visits required with external landlords, property management companies, and housing providers for move-out inspections and landlord meetings.

Personal Characteristics

The Landlord Engagement Coordinator should demonstrate competence in all the following:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

• Criminal Record Check
• CWIS Check
• Valid driver’s license, proof of $2 million PLPD insurance and drivers abstract.

Training Requirements

• Standard First Aid and CPR
• Conflict Into Calm Training
• Indigenous Engagement

Conflict Into Calm Training must be completed during the three months of employment. Other required training may be identified as required.

Position: Contract, Full-Time (until March 31, 2027)

Wage: $30.00 per hour

HOW TO APPLY                                                                                                                

Interested candidates are invited to submit their resume and cover letter to:

Carrie Hancharuk - Manager, Scattered Site Supports

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.