Job Title: Career & Life Coach
Job Type: Full-time (37.5 hours per week), 4-year contract position 
Salary:$ 45,300 -$53,294/annum

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy?  Then Goodwill Industries of Alberta is the place for you!

About Goodwill: 

Goodwill is dedicated to providing people with disabilities, and other barriers to employment, the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. Through living our value of We Care and it Shows, we work together as One Amazing Team to Get Better and Better Everyday while we Make a Positive Impact in our community. 

Goodwill Alberta Connect is a comprehensive, client-centered model designed to support Persons with Disabilities, and individuals facing barriers to employment, through an integrated approach that combines innovation, wraparound supports, and employer support. The model is built on three core components: a technology-enabled Resource Centre; a two-stream employment support pathway and Employer Services to support organizations to hire inclusively. By integrating employer education and structured work or volunteer experiences, the program promotes sustainable employment outcomes and helps reduce systemic barriers.

Reporting to the Program Manager, this Career & Life Coach will work with participants (i.e. people with disabilities and other barriers) to provide career advice, employment support and life stability supports to ensure each participant is equipped to succeed at life and at work. This role supports continuity across both streams of the Goodwill Alberta Connect program. While service delivery is shared among the team, the Career and Life Coach helps participants navigate and access support across streams as needed, with the goal of maximizing efficiency and providing an exceptional participant experience. 

What you'll do:

• Support Intake Interviews and completion of needs assessments to determine fit with program, service stream and career and life goals.
• Develop outcome-based support plans addressing:
  • career preparation, development and advancement
  • required supports regarding education (e.g. ESL, ), transportation, housing, financial literacy, childcare and family relationships,
  • navigating government programs (e.g. AISH, ADAP, EI)
  • crisis management
• Identify barriers to employment and provide coaching and/or workshops on job readiness skills, job search strategies, writing resumes, and preparation for job interviews.
• Provide participants already employed with information, support and strategies for maintaining a job, moving to another role within an organization or changing jobs.
• Support with the enrolment of necessary exposure courses.
• Provide life coaching through the use of motivational interviewing to help participants gain clarity, increase self-awareness, self-identify their strengths, understand barriers to self-sufficiency, and determine their goals in life and work.
• Assist participants in developing a continuous improvement action plan that identifies goals, resources, action steps and target completion dates.
• Provide ongoing support to participants to ensure progress of their action plan, and hold participants accountable to their goals.
• Attend relevant community events and develop relationships to promote the program and secure community resources and employment opportunities.
• Assist with the facilitation of skill building workshops.
• Provide support at the main and satellite resource centers.
• Maintain documentation of all coaching, training, counselling, referral and case management activities via timely, thorough, and accurate case notes and data entry into the relevant case management system. (e.g. ETO, Compass, etc.)

What you bring to the table:

• Degree, diploma or graduate certificate in: Coaching, Career Development, Education, Adult Education, Human Resources, Human Services, or equivalent
• Minimum 2 years experience in Career Counselling
• Coaching Certification or demonstrated experience in life coaching, career or personal counselling, an asset.
• Knowledge of and experience navigating community resources.
• Understanding of the local community’s diverse cultural, educational, socioeconomic, and linguistic needs.
• Must be eligible to work in Canada.
• At least 18 years of age or older.
• Must be able to travel to sites throughout the City and surrounding areas.
• Must pass a criminal record check, including Vulnerable Sector Search.
• Demonstrated coaching experience, with the ability to motivate individuals, foster independence and self‑confidence, and support individuals through change.
• Strong interpersonal, communication, and relationship‑building skills, with the ability to engage respectfully with individuals, teams, and external stakeholders.
• High level of emotional intelligence, including resilience, influencing skills, and the ability to build trust at all levels.
• Advanced written, verbal, and presentation skills, including conflict management and negotiation abilities.
• Strong analytical, problem‑solving, and decision‑making skills, with the ability to assess complex situations and make sound recommendations.
• Excellent organizational and time‑management skills, with the ability to plan, prioritize, and work both independently and as part of a team.
• Proficiency with Microsoft Office 365 and comfort using technology to support documentation and reporting.
• Financial literacy/budget experience an asset.
• Knowledge and experience navigating community resources an asset.
• Proficiency with Microsoft Office 365.
• Coaching certification or formal training in life coaching, career, or personal counselling, an asset
• Experience with financial literacy, budgeting, or financial coaching, an asset.
• Demonstrated commitment to continuous improvement, learning, and adapting to change.

 Working Conditions

• Works in an office setting.
• Dress code is business casual.

We thank all applicants for their interest in being a part of our GREAT purpose!

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind. 

If there are any questions or you require accommodations, please contact .