Status: Permanent

Hours: 37.5/week

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

In this pivotal role, the Luminate CRM Specialist will be at the heart of MSF's fundraising and donor engagement efforts. You will be entrusted with managing and optimizing our donor database using Luminate Online. Your expertise will directly influence the efficiency of our fundraising campaigns, the precision of our donor communications, and the strength of our donor relationships.

MSF Canada is looking for someone who will be responsible for the following:  

• Implementing, customizing, and managing Luminate Online CRM
• Using the CRM to enhance customer or donor relationships, improve engagement strategies, and track interactions.
• Integrating Luminate Online with other systems (like marketing automation tools) for a seamless flow of information. Continuously seek opportunities to optimize the use of CRM systems for enhanced functionality.
• Using the CRM to enhance customer or donor relationships, improve engagement strategies, by serving as a subject matter expert.
• Keep abreast of the latest trends and developments in CRM technology and fundraising practices, especially for Luminate Online. Suggest and implement improvements in database management and utilization.
• Use CRM tools to support the planning and execution of fundraising events, including attendee tracking, communications, and post-event analysis.
• Responding to and resolving tickets related to database issues. This involves diagnosing and troubleshooting problems reported by users.
• Manage relationships with external vendors.

Detailed job description available here.

The successful candidate will bring to MSF Canada:  

• Demonstrated advanced experience in Luminate Online, including the ability to expertly diagnose and resolve complex system issues.
• Demonstrated experience in optimizing Luminate Online functionalities for organizational efficiency.
• Working knowledge of HTML & CSS (to apply when creating and managing donation forms).
• Demonstrated capability in articulating technical information clearly and concisely to diverse audiences, with a specific focus on explaining Luminate Online system diagnostics and resolution strategies to users with varying levels of system knowledge.
• Proficient in developing, implementing, and refining operational processes, with a specific focus on documenting procedures and best practices in Luminate Online system usage.
• High-level proficiency in Microsoft Office suite, particularly in Excel and Word, with an emphasis on integrating these tools with Luminate Online for data analysis and reporting.
• Ability to develop, implement, refine, and document processes.
• Knowledge of tax receipting regulation and basic understanding of fundraising and accounting.
• Knowledge of Raiser’s Edge is a strong asset.

From MSF Canada you’ll receive a comprehensive, people‑focused benefits package that supports your wellbeing, financial security, and growth. This includes generous time off, flexible hybrid work, a modern and accessible workspace, strong health and lifestyle coverage, employer-funded retirement savings, family support programs, and annual professional development—all within an inclusive, values‑driven culture.