This is a full-time, Union Contract position scheduled to work 35 hours per week, morning shift

(7:00 am – 3:00 pm), mix of weekdays and weekend days

DUTIES

•         Perform Central Intake duties for Peel Centralized Asylum Claimant program; complete holistic assessment; triage and prioritize clients based on their immediate physical and social needs.

•         Maintain accurate and timely documentation into Housing Technology Integration database and CIS in accordance with Peel Shelter Standards and COSTI’s policies and procedures.

•         Complete in-person client intake, discharges and carry out heat treatment procedures as per Peel Shelter Standards.

•         Work directly with clients in all aspect of service necessary for the comfort and safety of individuals accessing shelter services

•         Responsible for ensuring admission files, welcome packages and essential new linens are ready and prepared regularly. 

•         Build rapport with clients using trauma-informed, harm-reducing, culturally safe, and client-centered approaches.

•         Responsible for active screening and access control of shelter entrance.  

•         Liaise and support external agency staff while on site delivering services to clients.

•         Responsible for monitoring dining space and ensuring clients receive meals according to their dietary restrictions.

•         Responsible for sorting and distributing mail/packages, including contacting clients. 

•         Responsible for redistribution of clean linens and completing linen count reports.

•         Responsible for conducting regular patrols, bunk inspection and wellness checks.

•         Assist clients with emergency and/or crisis needs as required/appropriate.

•         Work cooperatively, respectfully, and constructively with clients, team members, management, other service providers, and external stakeholders.

•         Assist with other data collection activities within the program, as determined by the management team.  

•         Undertake other related and/ or delated duties, as assigned.

QUALIFICATIONS

• Minimum Community College Diploma in Social Service Worker or Community Service Worker, or a combination of post-secondary education in human Services or equivalent.
• Minimum six (6 months) fulltime experience working in shelters with considerable experience in assisting persons who are homeless and experiencing psycho/social/physical, emotional and/or environmental challenges in congregated setting.
• Experience working in Centralized Intake environment demonstrating ability to apply client-centered approach when assisting callers and completing holistic assessment to empower callers through strength-based practices
• Demonstrate ability to work within a system of care approach to assess diversion or entry to the shelter and provide coordinated access to the shelter system if appropriate.
• Ability to manage administrative duties associated with shelter operations, ensuring compliance with guidelines and policies through continuous monitoring and evaluation.
• Demonstrate knowledge of Refugee determination process and related legislation.
• Understanding of and commitment to working from a harm reduction, anti-oppression, and trauma-informed care approach.
• High-level proficiency in desktop applications including Microsoft office, excel, outlook and Teams
• Ability to communicate effectively and tactfully both oral and written.
• Fluency in a second language is an asset.
• Ability to work in a stressful, fast-paced environment and recognize emergency situations.
• Ability to routinely lift, carry, and stack items up to 25 lbs.
• Ability to work rotating shifts including weekends and holidays.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Valid Naloxone and Standard First Aid/CPR/AED certification

LOCATION:                                       Highway 427 & Highway 401, Mississauga

STARTING SALARY:                       $47, 810 to $50, 124 per annum plus benefits

DURATION:                                       May 1, 2026 – January 31, 2027

POSTING DATE:                               March 31, 2026

CLOSING DATE:                              April 14, 2026

Priority consideration will be given to those on Notice of Recall.

Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #46-26 to the below link:

https://creg.costi.ca/ui/hr/resume.aspx?refno=46-26&site=costi

We currently do not use artificial intelligence or automated systems to screen or evaluate job applications