We have two Library Assistant positions available: 
Position 1: Located at the McCormick Branch, 16 hours/week, schedule is: Mondays, Tuesdays, Wednesdays and Thursdays from 5:00 p.m. – 9:00 p.m. In September, 2026, the hours will change to 3:00 p.m. – 7:00 p.m. on the same evenings.

Position 2: Located at the John M. Harper Branch, 12 hours/week, schedule is: Mondays 10:30 a.m. – 2:30 p.m., Tuesdays 5:00 p.m. – 9:00 p.m., alternating Fridays 1:30 p.m. – 5:30 p.m., alternating Saturdays 9:30 a.m. – 1:30 p.m.

Summary:
We’re looking for an individual who is curious, approachable, and passionate about connecting others with knowledge. At WPL, Library Assistants play a hands-on role in welcoming and supporting our diverse community from young children to lifelong learners. This position is centred on creating a positive customer experience, using good judgment to respond to a wide range of needs, and helping make the library an engaging, accessible, and supportive place for everyone.

For the Library Assistant at the McCormick Branch: 
This role has a particular focus on evening service, when the branch often welcomes local students and youth. We are looking for someone who is confident connecting with middle-school aged kids and teens, building rapport and trust, and creating a welcoming environment for them as well as other WPL customers. Sound like you?

What You’ll Do

• Provide excellent customer service, reader’s advisory and circulation services for customers of all ages.
• Conduct reference interviews to understand customer needs and connect them with accurate information and relevant resources.
• Support customers with technology in the library by confidently assisting and educating them on WPL’s current and emerging maker technology, digital tools, resources, devices and services.
• Use sound judgement in responding to customer questions, service issues and day-to-day situations knowing when to problem-solve independently and when to seek support.
• Promote WPL, its services, and its resources, helping customers discover opportunities to learn, explore, and engage with the library.
• Contribute to an environment that encourages curiosity, learning and digital confidence for both customers and staff.

What We’re Looking For

• Post-secondary diploma or degree plus at least 1 year of customer service experience working directly with the public.
• Exceptional customer service skills, including the ability to create a welcoming, positive, inclusive, customer-first environment while using sound judgment and critical thinking to assess needs and respond appropriately.
• Strong verbal and written communication skills in English, with the ability to communicate clearly and effectively with customers and colleagues. Proficiency in a language other than English is considered an asset.
• Strong technology literacy, with confidence to support customers with technology, and the ability to explain digital tools and concepts clearly.
• Flexible and collaborative, with a proactive, team-oriented mindset and a willingness to adapt to changing service needs.
• A genuine interest in learning, curiosity, and desire to help others learn.