About Crossroads Clinic 

Crossroads Clinic Association is a Christian charity bringing community-based support and services to individuals experiencing unexpected pregnancy; providing specific health care services for pregnancy and sexual health; educating the community on sexual health and relationships; and providing care for those experiencing grief or distress following pregnancy loss (including abortion) or sexual assault.

JOB DESCRIPTION

Position:  Executive Director

Status:  Full time, 30 hours per week (negotiable)

Reports to:  Board

Position Overview

The Executive Director (ED) is a position of Christian ministry leadership and fulfills a significant role by ensuring the day-to-day operations of the clinic are effectively carrying out the vision and mission of the organization. Reporting to the Board of Directors, the ED ensures a high standard of care for clients, acts as the public face of the ministry, safeguards the healthy functioning of legal and financial aspects of the organization as well as develops clinic personnel to their full potential through ensuring technical competence, mentoring and spiritual example (in alignment with organizational values). The Executive Director is hired, evaluated and replaced at the discretion of the Board.

Reporting Structure

Reports to: The Board of Directors

Supported and guided by: Clinical Advisory Team

Supervises:

Directly supervises

➢     Clinical Director (CD)

➢     Nurse Manager (NM)

➢     Client Services Director (CSD)

➢     Administrative personnel

Indirectly supervises

➢     Healthcare professionals (HCPs) in collaboration with the NM

➢     Client Care Workers (CCWs) in collaboration with the CSD

QUALIFICATIONS

1. Expresses full agreement with Clinic’s Purpose, Mission and Vision Statements, the Sanctity of Human Life Statement, the Statement of Faith and Core Values.
2. Expresses full agreement with Clinic’s Code of Ethics and Professional Conduct and Lifestyle Standards Policy.
3. Experience as a staff or volunteer in some ministry capacity.
4. Has obtained a bachelor’s or master’s degree in a related field such as health care, social work, business administration, communications, community development, or an equivalent combination of education and work experience.
5. Demonstrates spiritual maturity including leadership experience with a Christian organization.

PERSONAL ATTRIBUTES

1. Strategic thinker: Can plan and direct paths to overall organizational success while managing and mitigating organizational risk.
2. Flexible: Able to manage shifting organizational priorities.
3. Autonomous: Uses initiative to get things done.
4. Approachable: Works well and seeks to develop the best in people.
5. Articulate: Can express themselves well in public and in writing with minimal preparation time.
6. Persuasive: Successfully convey ideas, values and vision to others.
7. People-focused: Effectively builds healthy, mutually beneficial relationships both internally and externally.
8. Resilient: Low reactivity to the effects of stressors, rarely feels overwhelmed by workload, projects or deadlines.
9. Pragmatic: Exhibits the managerial and leadership courage to make tough decisions with limited resources.
10. Objective: Treats people fairly; can receive feedback analytically to effectively manage organizational risk and reputation.

KNOWLEDGE AND COMPETENCIES

1. Leadership skills: Leads with a collaborative leadership style while regularly discerning the need for coaching support for the team. Demonstrates significant spiritual and emotional maturity in relationships, teaching and leadership abilities. Prioritizes staff and client safety as well as organizational risk management in decision making.
2. Administrative expertise: Skilled in management and development of both financial and human resources as well as expertise in risk management.
3. Interpersonal skills: Exhibits clear abilities in relationship management, interpersonal communication (e.g. writing and public speaking) and problem solving.
4. Spirituality Leadership: Speaks and acts in a way that exhibits a deep understanding of and commitment to Christian love and ethics and encourages others to do the same.

RESPONSIBILITIES

People and Culture Leadership (30%)

1. Create and maintain a safe environment for staff and volunteers to provide trauma-informed care in accordance with legislative, regulatory and best practice standards.
2. Recruit, screen, and ensure orientation and managerial support, direction and supervision are provided to staff and volunteers.
3. Ensure program directors are equipped to lead program staff to provide ethical and professional care through the organization.
4. Conduct formal annual written evaluations of program directors and ensure they are equipped to complete evaluations for other staff and volunteers.
5. Provide professional development opportunities for staff and key volunteers.
6. Work with the CSD to coordinate client support services.
7. Work with the CD, CAT, and NM to coordinate medical services.
8. Facilitate regular clinic personnel meetings to ensure effective team functioning and shared objectives.
9. Model the value of ongoing competence development by participating in professional development opportunities.
10. Set the spiritual atmosphere of the organization by providing encouragement and direction for the staff members and volunteers.
11. Actively support program leaders to maintain spiritual care within the continuum of the scope of care of the organization.

Ministry Development (30%)

1. Manage organizational finances in consultation and under the advisement of the board.
2. Prepare an annual revenue development plan in accordance with the current organizational strategic plan ensuring realistic, time-bound, actionable goals for both plans.
3. Ensure quality management practices for client care support the best practice standards in health care including alignment with legislative and regulatory requirements.
4. Act as the privacy officer of the organization, including supporting and equipping the NM to act as the privacy officer for client health information. 
5. Engage with donors and stakeholders to foster growing relationships and shared vision between them and the organization.
6. Oversee creation/development of print and online resources that communicate the vision of the organization to the community; ensuring this is done in collaboration with the NM and client care staff to accurately reflect the excellence in health care offered by the clinic.
7. Be the caretaker of the vision of the organization ensuring it is on mission at all times.
8. Work with key clinic personnel to ensure that ministry programming is consistent with organizational policies including evangelism and spiritual care of clients
9. Ensure meaningful and strategic communication with key financial supporters of the organization including major donors, regular or monthly donors as well as supporting organizations and churches.
10. Model a Christ-like attitude with grace, humility and courage.
11. Apply Biblical principles and ethics to the operation of the organization in maintaining its Christian witness in the community.
12. Pray with and for staff, and supporters; encourage staff to pray with volunteers and clients

Administrative Oversight (20%)

1. Equip and serve the Board in carrying out its mandate
2. Attend all Board meetings; prepare and present regular reports
3. Support Program Directors (NM and CSD) in addressing program needs and maintaining a high standard of client care through  regular meetings
4. In consultation with the board and staff, set the overall strategic direction and priorities for the organization including working with teams to develop short and long term goals
5. In consultation with the Treasurer and board chair, develop an annual budget that is presented to the Board of Directors for approval
6. Maintain accurate records, collect and compile stats for monthly reports to the Board and other organizations as required
7. Ensure organizational policies and procedures are current and being followed by staff and volunteers
8. Ensure quality improvement information and activities and progress towards achieving short- and long-term goals are regularly collected and appropriately shared with clients, team members, donors, and supporters.
9. Coordinate a yearly calendar for the organization
10. In addition to client support and medical services noted previously, oversee the following as carried out by staff and volunteers or administrator:
1. facility and maintenance; including property management and tenant relationship
2. bookkeeping, financial, and accounting practices
3. preparation of donor communications including newsletter and e-newsletters
4. correspondence including electronic and hard copy
5. donor communications including grant applications
6. client marketing and advertising, including website, emails and social media
7. event preparation

Community Relations (20%)

1. Represent the organization to demonstrate excellence in all areas of ministry at community events, committees and other opportunities to engage
2. Demonstrate strategic thinking when delegating public representation to key staff and volunteers
3. Develop connections within the community that support client care, e.g., referrals to and from other agencies
4. Engage with media and other community stakeholders as needed
5. Support health care personnel in engagement with the local medical community

Outside Consulting Opportunities

1.      It is understood that various outside consulting opportunities may arise for the Executive Director through partner organizations. The Executive Director will be encouraged to participate in these opportunities as time and opportunity permit in keeping with the organization’s commitment to be good stewards of all its resources. All commitments to participate in these consulting roles will be discussed and approved by the Board prior to the commitment being made.