Shifts:   Monday – Thursday 3:15pm – 8:15pm and Friday 1:00pm – 7:30pm

Nature and Scope:

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests.

This permanent part-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation (prorated); and a cost-shared benefits package (after completion of the probationary period) which includes:

• Extended Health Care, Drug Plan, Dental, Vision, EAP
• Life Insurance, LTD and AD&D
• YMCA Canada Pension Plan (eligible after two years of continuous service, if required hours are met)

Responsibilities:

•         Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way

•         Develop and maintain professional and courteous relationships with members and participants, learning and using their names

•         Promote and educate members, guests and potential members on all membership and program offerings

•         Assist potential members with registration when needed

•         Support member, guest and participant check-in process

• Provide facility tours through YMCA 7 Steps of Selling

•         Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic center

•         Ensure the safety of all members, participants, staff, volunteers and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all

•         Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned

• Meet and exceed projected sales targets

•         Maintains daily sales and program statistics

•         Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:

•         High School graduation required, post-secondary education in progress or completed preferred

•         Commitment to build meaningful relationships through positive daily interactions with Y members and guests

•         Proven customer service excellence

•         Excellent communication and interpersonal skills

•         Proficiency with Microsoft Office (mainly Word, Excel)

•         Registration software experience is an asset (training provided)

•         Current Standard First Aid and CPR (c) required

• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to start date – not required at the application stage).

Competencies:

•         Commitment to Organization Vision and Values

•         Service Orientation

•         Communication

•         Teamwork

•         Problem Solving

•         Commitment to Health and Safety