Program Advisor

(Full-Time Contract Position - 35 hours per week until March 31, 2027)

Do you believe strong connections and intercultural understanding can meaningfully improve career outcomes? If you’re passionate about bringing people together, fostering inclusive communities, and supporting equitable employment pathways, we’d love to hear from you!

WILL Employment Solutions is seeking a skilled and motivated Program Advisor to support the delivery and growth of complementary initiatives.

This role supports job seekers, international students, newcomers, employers, and community partners by strengthening professional networks, improving labour market attachment, and advancing intercultural competence in workplaces across our region. 

Position Overview 

Reporting to the Project Manager, the Program Advisor is responsible for coordinating the day-to-day delivery of funded programs at WILL Employment Solutions. The successful candidate will work closely with job seekers, volunteers, employers, and community stakeholders while ensuring high-quality program delivery, accurate data management, and strong outcomes aligned with WILL’s mission of inclusive employment and workforce development. 

Key Responsibilities: 

• Recruit, onboard, and maintain relationships with volunteers from diverse industries and sectors and match them with WILL clientele

• Assess participant eligibility and readiness, facilitate appropriate matches, track progress and support engagement throughout the relationship. 

• Respond promptly and professionally to program inquiries from WILL clientele, volunteers and partner organizations. 

• Build and sustain strong referral relationships with community partners, post-secondary institutions, and employer networks. 

• Track program participation, activities, and outcomes using internal database systems, ensuring data accuracy and integrity. 

• Gather feedback and contribute to program evaluation, reporting on outcomes, trends, and opportunities for improvement. 

• Assist with facilitating or co-facilitating the delivery of training both in-person and virtually, as appropriate.  

• Help support employer engagement efforts by communicating program offerings and coordinating logistics for participating in workplaces as required. 

• Collect participant feedback and contribute to evaluation activities to assess learning outcomes and program impact. 

• Maintain program documentation, attendance records, and reporting requirements for internal use and funders. 

Shared Responsibilities 

• Provide excellent customer service to all participants, employers, volunteers, and partners. 

• Work collaboratively with WILL staff across teams to ensure coordinated service delivery and consistent messaging. 

• Support outreach, promotion, and recruitment efforts for both programs as needed. 

• Exercise sound judgement, time management, and problem-solving skills while managing multiple priorities. 

• Uphold WILL’s values and contribute positively to a respectful, inclusive, and professional workplace culture. 

• Perform other related duties as assigned. 

Qualifications and Experience 

• Bachelor’s degree or post-secondary diploma in a field related to community development, social services, education, human resources, or a related discipline. 

• 2-3 years of experience coordinating programs, projects, or services, preferably in employment, settlement, or community-based settings. 

• Demonstrated understanding of intercultural competence, cross-cultural communication, and inclusive workplace practices. 

• Experience working with newcomers, internationally trained professionals, employers, or volunteers is a strong asset. 

• A proven ability to interact and work effectively with people from different cultures  

and backgrounds. 

• Strong interpersonal, written, and verbal communication skills. 

• Strong networking and relationship-building skills. 

• Proven ability to build and maintain relationships with diverse stakeholders. 

• Comfort using databases and Microsoft Office applications, with strong attention to detail. 

• Ability to work independently while contributing effectively to a team environment. 

• Flexibility to attend occasional off-site meetings or events. 

• Vulnerable Sector Police Check may be required, depending on funding requirements. 

• A valid driver's license and access to reliable transportation. 

Why Work at WILL? 

• Meaningful work that supports workforce inclusion and community impact. 

• Supportive and collaborative team environment. 

• An excellent opportunity to work in the not-for-profit sector. 

• Health & Dental Benefits and Pension Program. 

• Opportunities for professional development and learning. 

• A salary range of $24 - $28 per hour.  

• Competitive compensation and benefits package, including paid vacation and sick time. 

If you would like to work with us, we would love to hear from you. Simply send your tailored resume and one page cover letter detailing how your skills match our requirements to:  by April 27, 2026 at noon.

Please reference Hiring Committee/ Program Advisor in the subject line.

WILL Employment Solutions values diversity in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We strive to foster a workplace in which all individuals maximize their potential, regardless of their differences. We are committed to providing accommodations for person with disabilities. If you require an accommodation to complete this application, we will work with you to meet your needs. Accommodation may be provided at all stages of the hiring process.

We would like to thank everyone who has taken the time to apply for this position. We know job applications are time consuming, and we appreciate your efforts. Please note that only those being considered for an interview will be contacted.