Organization: 

Project Adult Literacy Society (PALS) is a non-profit organization that has been serving the Edmonton community since 1979. We believe that every person has the right to access services to improve their skills and be functionally literate. By providing access to relevant learning opportunities to adults, we allow them to take the next steps to create better opportunities for themselves and those around them. 

We are guided by our values of dignity, inclusion, and respect. If these values are aligned to yours, consider joining our team. 

Role Overview: 

Reporting to the Executive Director, the Volunteer and Communications Coordinator is responsible for volunteer coordination and external engagement. The Coordinator recruits, supports, and celebrates our volunteers while also strengthening PALS’ visibility and presence in the community. This includes overseeing communications, events, social media, and outreach activities that build awareness and deepen public support for adult literacy. 

This position is ideal for someone who thrives on building relationships, telling meaningful stories, and creating inclusive, engaging spaces for community connection. 

The Coordinator works out of the PALS office between the hours of 9 AM-5 PM but occasional hours outside of these hours will be required. Underground parking is typically available. 

What we can offer you: 

Our office in downtown Edmonton is a welcoming and warm place. We have a team that is committed to working collaboratively and supporting each other to best support learners. After completing probation, we are able to offer health and dental benefits (full time employees). 

Keys Areas of Responsibilities:  

Volunteer Leadership and Program Support 

• Lead volunteer recruitment, screening, onboarding, and matching across all PALS programs.

• Provide ongoing support and appreciation to volunteers to ensure positive, purposeful experiences.

• Work closely with program coordinators to understand volunteer needs and learner goals.

• Maintain volunteer records, schedules, and tracking systems for reporting and program evaluation.

• Develop annual objectives and outcome measures for the volunteer program.

• Monitor and evaluate volunteer engagement to continuously improve the experience.

• Coordinate volunteer recognition and appreciation activities.

• Manage volunteer-related budgets and resources. 

Communications and Public Awareness 

• Implement and oversee PALS’ communication plan to raise awareness about adult literacy and promote program impact.

• Support in the creation of engaging content for the website, newsletter, and social media platforms.

• Collect and share learner and volunteer stories to highlight the human impact of PALS' work.

• Support design and production of promotional materials and outreach tools.

• Ensure branding and messaging are consistent, respectful, and reflective of PALS’ values. 

Community Engagement and Outreach 

• Represent PALS at community events, literacy fairs, and information sessions.

• Build and maintain relationships with other nonprofits, community agencies, local businesses, and educational institutions.

• Develop and implement outreach strategies to attract new volunteers, learners, and supporters.

• Help plan and execute community events, including fundraising events, appreciation gatherings, and awareness campaigns. 

Organizational Collaboration 

• Participate actively in team meetings, planning sessions, and organizational development.

• Contribute communications and outreach content for grant applications and reports.

• Support evaluation, storytelling, and impact reporting for funders and community stakeholders.

• Assist in other tasks that strengthen PALS' reach and reputation, as identified with the Executive Director. 

Other Responsibilities 

• Attend and participate in staff meetings

• Other duties as assigned in a consultation process with the Executive Director 

Qualifications: 

Education: Post-secondary education in Education or Human Services is preferred 

Skills and abilities: 

• Adaptable and flexible to changing needs and funding requirements

• Collaborative approach in working with colleagues, volunteers, and learners

• Strong communication skills, including written skills for report writing

• Excellent digital skills, including website and social media  

• Ability to be a creative problem solver

• Generate and implement new ideas and opportunities

• Strong organizational and prioritization skills to manage diverse responsibilities

• Demonstrated skills and abilities in conflict management

• Ability to work with people from diverse backgrounds and experiences  

• Ability to be a good active listener

• Empathetic and understanding of the ever-changing needs of individuals 

Experience: 

• Overseeing and supervising volunteers

• Experience working with adult Learners

• Experience in implementing effective adult education strategies

• Intermediate experience with computers, including Microsoft Office 

Other requirements: 

• A strong commitment to upholding the guiding philosophies, values, and beliefs of PALS

• Criminal Record and Vulnerable Sector Checks (results will be reviewed on a case-by-case basis) 

Closing Date: Until Suitable Candidate is Found