This is a part-time, non-union contract position, scheduled for 17.5 hours in-person, Monday to Friday, from 10:30 a.m. to 2:00 p.m., based in Peel Region.

DUTIES

•       Provides administrative and secretarial support to ERS manager and team

•       Handles client inquiries in person, over the telephone, via email, and through virtual meeting tools regarding COSTI’s programs and services

•       Facilitates intake process and client registration

•       Responsible for input of client data into CIS, HARTs and iCare

•       Liaises with language assessment centre for client intake assessment and placement

•       Liaises with program staff to collect data for entry into CIS, HARTs and iCare

•       Verifies, compiles, corrects and prepares statistical and narrative reports

•       Prepares client letters and certificates of completion

•       Assists in planning and scheduling of guest speaker presentations, both virtually and in-person

•       Responsible for scheduling meetings, distributing agendas, and taking minutes

•       Prepares and verifies petty cash and course deposit statements monthly

•       Orders office and program supplies as required

•       Creates, organizes and maintains operational files and inventory of program materials and supplies

•       Supports new clients’ access on Teams to prepare for attendance in virtual classes

•       Prepares and distributes materials for program outreach

•       Performs other administrative duties as required

QUALIFICATIONS

•       High school diploma or equivalent and 1-year office experience

•       Ability to work independently using the phone, computer, and internet with minimal supervision

•       Experience using virtual meeting tools such as MS Teams

•       Demonstrated proficiency in MS Word, Excel, Publisher, Outlook, and internet browsing

•       Strong written and verbal communication skills

•       Typing speed of 40 words per minute is essential

•       Possess understanding of office procedures

•       Ability to meet timelines ensuring prompt completion of tasks

•       Demonstrated ability to work in a team-oriented environment

•       Excellent customer service skills and sensitivity towards educational needs of newcomers

•       Ability to speak a second language would be considered asset

•       Knowledge of iCARE, CIS or CLARS would be an asset