JOB SUMMARY

Position: Program Coordinator

Purpose: The Program Coordinator will bridge organizational strategy and high-impact delivery. By providing governance support to the Advisory Council, conducting research on emerging workplace trends, and transforming complex information into visually engaging, pedagogically sound training materials, you will ensure our programs remain professional, agile, and effective. We are looking for a versatile collaborator who can master both the logistical details and the creative execution needed to support our mission and adapt to our team’s needs.

Reports to: The C.A.R.E. Initiative Program Manager

Classification: Full-Time Contract; May 1, 2026 – March 31, 2027; subject to extension based on funding.

Hours & location: 35 hours per week – hybrid position with an expectation to be onsite in accordance with AMSSA policies and organizational needs. AMSSA’s office is located at Metrotower II, Suite 2308, 4720 Kingsway, Burnaby, B.C. V5H 4N2.

Salary: $36-38 per hour with a comprehensive benefits package including:

• pro-rated 20 days of vacation and 12 days of sick leave
• 1 day paid off for religious and cultural observance; 
• extended health benefits after 3 months of employment; and
• other longer-term employment benefits including RRSP and staff recognition.

How to apply:

Please send your cover letter and resume together in one document outlining relevant experience and qualifications to Sergio Vazquez Carbajal, Program Manager at

•       Include position title in email subject line.

•       Include your first and last name and the job title of the posting in the title of your cover letter and resume document.

Applications will be reviewed on an ongoing basis. The posting will remain open until filled and will close without notice.

Only shortlisted applications will be contacted.

Land Acknowledgement: As a provincial umbrella association, AMSSA acknowledges that BC is on the unceded homelands of First Nations who have stewarded this land since time immemorial. We recognize the privilege that we have as settlers on this land, and acknowledge that AMSSA’s operations is on the unceded traditional territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

We wish to acknowledge that as settlers on the land, the Calgary office operates on traditional Territory 7 territory in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Wesley First Nations).

As an organization, AMSSA is committed to creating a safe space for indigenous voices.

AMSSA OVERVIEW AND VALUES

AMSSA is a unique province-wide association that strengthens over 90 member agencies as well as hundreds of community stakeholder agencies who serve immigrants and newcomers, and build culturally inclusive communities, with the knowledge, resources and support they need to fulfill their mandates.

• We value EQUITY and strive to be the catalyst for change which disrupts systems promoting racial and social injustice.
• We value INCLUSIVENESS and work with our members and stakeholders to place voices that have been marginalized in positions of influence, creating space for all perspectives.
• We value INTEGRITY, striving to always work to the highest standards, encouraging innovation, risk taking and leadership; we are always open to new thoughts and maintain accountability in our work.
• We value DIVERSITY, recognizing our own individual biases and engaging members and stakeholders in meaningful ways that promotes inclusion of all voices and perspectives.
• We value MUTUAL RESPECT by respecting what everyone has to offer within their own context of life experiences, opening our hearts and minds to always listening and learning.
• We value COLLABORATION, engaging in equitable partnerships, mindfully exploring old and new ideas to advance the work of AMSSA and our members.
• We value SUSTAINABLE TRANSFORMATION, engaging in continuous individual and organizational reflection and collaboration to build capacity and integrate what we learn into our culture and infrastructure.

DUTIES

• Coordinate Advisory Council meetings, including scheduling, logistics, and participant communications, ensuring meetings are accessible and well-organized.
• Collaborate with leadership to prepare and distribute clear, timely agendas that reflect shared priorities and emerging needs.
• Attend meetings to take accurate, concise minutes, track decisions and action items, and support timely follow-up.
• Act as a key point of contact for Advisory Council members, maintaining respectful, responsive, and ongoing communication.
• Transform existing content (e.g., manuals, scripts, research) into engaging and accessible presentations tailored to adult learners.
• Develop visual materials such as infographics, one-pagers, and job aids to support diverse learning styles and enhance understanding.
• Collaborate with team members to structure training content in a way that is inclusive, learner-centered, and pedagogically sound.
• Review and edit materials to ensure clarity, consistency, and alignment with organizational voice and values.
• Document processes and standard operating procedures to support knowledge sharing, continuity, and organizational learning.
• Support evaluation efforts by compiling and organizing data to help assess program impact and effectiveness.
• Conduct focused research on topics such as workplace health and safety, employment rights, and emerging community needs.
• Identify, review, and synthesize credible sources into clear, practical summaries for program development.
• Collaborate with internal teams, partners, and subject matter experts to ensure content is relevant, accurate, and responsive to community contexts.
• Identify gaps in existing resources and support the adaptation or co-creation of materials to address evolving priorities.
• Contribute to the alignment and consistency of tools, templates, and resources across programs.

QUALIFICATIONS

Core Qualifications

• Experience in program coordination, administration, or a related role, ideally within a community-based or nonprofit environment
• Strong organizational and time management skills, with the ability to balance multiple priorities in a dynamic setting
• Excellent written and verbal communication skills, with experience preparing clear and accessible materials
• Proficiency in Microsoft Office and/or Google Workspace
• Ability to synthesize complex information into clear, user-friendly formats
• Strong attention to detail, especially in editing, proofreading, and documentation
• Demonstrated ability to work collaboratively and build respectful relationships with diverse communities and stakeholders

Assets / Desirable Skills and Experience

• Knowledge of adult learning principles, curriculum design, or instructional design
• Experience developing training materials, e-learning modules, or educational content (e.g., Canva, Adobe Creative Suite)
• Experience editing or developing manuals, toolkits, or learning resources
• Strong research skills, including the ability to analyze and summarize information from multiple sources
• Experience working in cross-sector or multi-stakeholder environments
• Familiarity with topics such as workplace health and safety, employment rights, or settlement services

Personal Attributes

• A collaborative, flexible, and solutions-oriented approach
• Commitment to equity, inclusion, and working in a culturally responsive way
• Strong interpersonal skills and the ability to engage thoughtfully with diverse perspectives
• Openness to feedback, learning, and continuous improvement