Be a part of our mission

Where Ability Meets Opportunity

At EmployAbilities, it is our mission to provide specialized services to individuals with disabilities or barriers to employment by creating opportunities for skill development, education, and employment.

We envision an inclusive society where all people are valued, respected, and have the opportunity to work to their full potential.

Since 1974, we have served people with disabilities, barriers to employment, and employers, and acted as a voice of community advocacy. Experience and passion have fueled our leadership in developing programs, services, and resources that increase the economic participation and empowerment of people with disabilities and individuals with barriers to employment. Our services are not about entitlement or compromise, but inclusion and opportunity.

EmployAbilities is currently filling an IT Support Technician. 

Agency Values and Leadership

• Model and promote the Agency values of compassion, collaboration, innovation, integrity, and inclusiveness.

Responsibilities

• Set up and maintain workstations, printers, and phones (approximately 150 computers)
• Provide remote support to external staff
• Support clients during classroom instruction
• Install updates for Java, Adobe etc., office, windows on all workstations
• Troubleshoot software, hardware, and network related problems
• Responsible for general maintenance of defined computer equipment and for the resolution of identified technical problems
• Test new software
• Make sure software available is appropriate for clients and staff
• Ensure the anti-virus software is installed, kept up to date and working properly on all computer stations
• Set up and maintain user e-mail accounts
• Provide troubleshooting resolution and updating/upgrading of software and hardware
• Maintain staff and client’s computer peripheral equipment, as requested
• Keep a log of all technical faults (Support log)
• Liaise with external suppliers for the repair of equipment under warranty or maintenance
• Provide troubleshooting resolution and updating/upgrading of hardware to customers
• Assist with and provide support/troubleshooting for server hardware
• Network Management
• Check the network back-up daily for maintenance
• Set up, maintain and remove user network accounts where appropriate
• Carry out routine network maintenance tasks 
• Maintain IT stock and document the number of computers in each location throughout EmployAbilities.

Competencies, Skills & Attributes

The IT Support Technician will provide IT support to EmployAbilities staff and clients to ensure all IT equipment across the province is meeting the needs of the programs and services offered. Provides technical assistance to end users, ensuring that computer systems, hardware, and software function efficiently.  Troubleshoot issues, install systems, and support day-to-day IT operations.

Personal Qualities

• Be able to work independently on his/her own initiative
• Demonstrate practical knowledge and problem-solving strategies
• Have high quality inter-personal skills
• Keep abreast of new developments in software and hardware

Your Qualifications:

• Successful completion of a Computing Science program from a recognized institution
• 3-5 years of experience
• Clear criminal record check

Why Join the Team

We offer an exciting and challenging work environment, as well as a company culture that values collaboration, innovation, inclusion, compassion, and integrity.

We provide an inclusive workplace with a highly engaged team that collaborates, supports, recognizes, and celebrates each others’ differences.

In addition to a competitive salary, we offer a comprehensive benefits package with RRSP matching, a professional development allowance, fifteen (15) paid personal days, telework as appropriate, and many additional perks.

What Our Employees Have to Say

“I love my job and seeing how big of a difference we can make in people’s lives. I also am really thankful to have coworkers that genuinely care about one another and support each other.”

“Not only does EmployAbilities have good values, it demonstrates those values to clients and staff.  It is the best environment that I have worked in, where my input is valued and all people are respected.  EmployAbilities walks the talk.”

“I am finally doing what I have always wanted to do as a career. I love the fact I am helping change people’s lives one person at a time.”

“I love EmployAbilities, I've been here a long time because I still get excited when I tell people about EmployAbilities. I feel awesome about the work we do.”

How to Apply

Please submit your complete resume and cover letter to: HR@employabilities.ab.ca. In the subject line, indicate IT support technician position.

The deadline for submission is May 5, 2026. Salary for the position is $55,000-$60,000 depending on qualifications and experience.

The position is a full-time permanent position based out of Edmonton.

EmployAbilities is an equal opportunity employer, and we are committed to increasing diversity and inclusion in our workforce and in our organizational practices. We encourage candidates of all backgrounds and experiences to apply.

If you require accommodations at any time during the recruitment phase include that information in your application.