Title: Intern (Program Assistant)

Term: Contract, Monday August 31, 2026 to Friday March 26, 2027

Location: Toronto

Employment Start Date:  Monday August 31, 2026

Wage: $20.00/hour

Application Deadline:  Ongoing until position is filled

Please Note:

The funding for this position restricts participation to young adults aged 18-29. Only applicants that meet this mandatory program eligibility can be considered for this role.

Why Literacy? Work with purpose at United for Literacy. 

Canada’s literacy divide widens daily because so many people lack adequate support. Solving systemic literacy challenges is key to advancing social equity and prosperity across our country. Literacy changes everything. 

United for Literacy (formerly Frontier College) is a national charity that was founded in 1899. We believe literacy is a right, and that every place can be a learning place. Our vision is a Canada in which everyone has the literacy skills they need to achieve their goals at school, at work, and in life. Our mission is to provide local learning support programs that change lives. 

We encourage applications that reflect the diverse cultures and socio-economic backgrounds we serve at United for Literacy. In keeping with our ongoing efforts to promote equity and reflect the diversity of our organization, we encourage applications from Indigenous peoples, persons with disabilities and members of visible minorities.  

We acknowledge this position, and our programming takes place on the traditional territory of many nations, including the Mississaugas of the Credit, the Anishinaabe, the Chippewa, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis peoples. We also acknowledge that Toronto is covered by Treaty 13 with the Mississaugas of the Credit. We pay our respect to the Indigenous ancestors of this place and reaffirm our relationship with one another. 

The Opportunity

The adult literacy programs in the Toronto Region offers free community-based literacy programs for adults 18 years of age and older who want to improve their reading, writing, math, and computer skills to find employment, access education and apprenticeship opportunities, and for everyday life.  Programs take place online and in person.  Classes and workshops are facilitated by an Instructor Coordinator and supported by volunteer tutors. 

We are currently seeking a part time Intern (Program Assistant) to support program delivery, outreach and administration. The successful candidate will work from home, at the Scarborough office located at 1200 Markham Road, and in the community at various community events. 

Overall Accountability

The Intern (Program Assistant) is a member of the Toronto Region program team. This position reports to the Regional Manager and will work closely with:

• Instructor Coordinator to support the delivery of programs
• Community Coordinator, Outreach and Recruitment to support outreach activities
• Community Coordinator, Intake and Administration to support administration.

United for Literacy staff will provide training and mentorship to the successful candidate.

Major Duties and Responsibilities

1)     Program Delivery

• Help learners address technical issues logging onto and using Zoom Meetings and Microsoft Teams
• Work with Instructor Coordinator to facilitate learning activities for small groups in a computer workshop and individual learners in a literacy class
• Work with staff to assess and evaluate the effectiveness and impact of program activities and content

2)   Outreach

• Attend community events to share information about programs and volunteer opportunities

3)   Administration

• Facilitate learner progress surveys to measure impact of programs
• Facilitate 3, 6, and 12 month follow up calls with learners who have completed the program
• Complete reference checks for volunteers and placement students
• Use Microsoft Office Programs to create documents and reports
• Use Microsoft Teams to communicate with staff, share and collaborate on documents, and participate in team meetings

Skills and Attributes

• Strong interpersonal skills; ability to listen, connect, and engage with learners and community members from diverse experiences
• Education and/or experience in community literacy, community services, and/or adult literacy tutoring
• Computer skills, specifically MS Word, MS PowerPoint, MS Excel, MS Teams, Outlook, Canva, Zoom Meetings, and Internet
• Reliable, able to work independently and within a team
• Eager to learn, contribute and build skills
• Ability to exercise diplomacy and good judgement

Additional Assets

• Experience as a United for Literacy Volunteer
• Available on an occasional Monday and/or Wednesday evening until 6pm

Working with United for Literacy

Hours of Work:  12 hours per week. Includes Thursday mornings, 9:30am to 12:30pm at our Scarborough office located at 1200 Markham Road. 

Location:

Toronto, Ontario. In this position, you will be working online, in the Scarborough office located at 1200 Markham Road, and in the community.

Ready to join our team?

Please email your cover letter and resume to: 

Subject Line: Intern – Program Assistant – [Name] 

Applications will be accepted until the position is filled. 

AI tools will not be used during the screening process. 

No phone calls, please.  You will be contacted if you are selected for an interview. 

For more information about United for Literacy visit: www.unitedforliteracy.ca

We welcome applications from individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to integration and maintaining the independence of individuals and removing barriers to accessibility in the workplace. We are committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation. We invite applicants to request accommodation, as required, throughout the application and hiring process