Important Application Details: To be eligible to apply for this position, candidates must be between the ages of 15 to 30 years. This role is intended for young people looking to gain work experience.

About The Career Foundation:

The Career Foundation is a dynamic non-profit organization and registered charity that offers a wide range of employment, training, and workforce development services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations in the Greater Toronto Hamilton Area, as well as offices in British Columbia, Alberta, and Nova Scotia, we now help thousands of people each year successfully achieve their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com.

Scope of position: The role involves supporting quality assurance, data reporting, dashboard maintenance, digital tools, and basic AI-assisted process improvements to help monitor program performance, maintain audit readiness, and improve service delivery efficiency across multiple locations.

Position Type:

30 hours per week for 9 weeks

Hourly Rate:

The hourly rate for this position is $18.35 per hour.

Start Date:

June 8, 2026

Number of Positions:

1

Location: This is a hybrid-remote opportunity comprised of work-from-home functions and in-office work as needed from a base office at 700 Lawrence Avenue West, Suite 435, in Toronto. The successful candidate must have appropriate work-from-home space and high-speed internet. Company laptop and VoIP phone line provided. Hybrid-remote schedule will be determined by the Coordinator. 

Vacancy Status:

This posting is for an existing vacancy.

Vulnerable Sector Check:

An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).

Use of Artificial Intelligence:

Artificial Intelligence (AI) is not currently used to screen, assess, or select applicants at any stage of the hiring process.

Responsibilities include:

Quality Assurance Support

• Collect, organize, and validate client, milestone, and service delivery data required for QA reviews and audits across the Integrated Employment Services (IES) program and other programs.

• Assist in preparing QA monitoring reports and compliance summaries to support funder requirements, program audits, and internal quality standards.

• Support routine data extractions from IES program systems (e.g., CaMS, SharePoint trackers, internal databases) to ensure timely and accurate monitoring of performance indicators. 

• Assist with the maintenance and refresh of QA dashboards (Power BI, Excel) used by managers and senior leadership to monitor IES outcomes, progression data, job starts, checkpoints, and service delivery activities. 

• Prepare, clean, and format datasets for dashboard refreshes, including data for the IES Client Journey, green/orange/red trackers, ERF/BIA reporting, and performance checkpoints.

• Validate dashboard outputs by cross-checking against source data and flag discrepancies or data quality issues for follow-up with QA or program teams. 

• Support documentation efforts to ensure organization remains audit-ready, including maintaining logs, naming conventions, records, and digital QA evidence folders.

Digital Services & Technology Support

• Provide basic technical assistance to staff using digital QA tools (e.g., SharePoint, trackers, digital forms).

• Support configuration or updates to digital forms, workflows, or templates used in IES service delivery processes.

• Create simple charts, tables, KPI summaries, and data visualizations to support program managers, QA staff, and senior leadership in monitoring program outcomes across multiple locations. 

• Assist IT-led initiatives such as digital file restructuring, system clean-up, device setup, user guides, troubleshooting of access issues, and support for staff using cloud-based tools (SharePoint, Teams, Microsoft365). 

AI-Supported Tasks

• Help develop beginner-level AI agents or Copilot workflows to support service delivery activities such as summary writing, meeting note generation, KPI extraction, or document creation.

• Support automation efforts by helping convert manual processes (e.g., tracking sheets, intake schedule, status updates) into digital or AI-assisted workflows.

• Use AI tools to help interpret data, generate insights, draft summaries, or produce workflow maps that help teams make informed decisions. 

• Conduct basic research on emerging AI tools that could improve IES service delivery, efficiency, or QA compliance, and prepare simple overviews for the Technology or QA team.

Qualifications/ Skills Required:

• Currently in pursuit of, or recently completed, a degree or diploma in Information Technology, Data Analytics, Business Analytics, Data Management, Office Administration – Executive/Information Technology, or an equivalent combination of practical work experience and education is required. 

• Exceptional customer service skills with ability to uphold the organization’s service standards and core values.

• Knowledge and experience working with Microsoft Office Suite of products, including Office 365 (MS Excel, Power BI, MS Teams, Forms, SharePoint, OneDrive, etc.).

• Proficiency in popular and emerging platforms, digital media, and web/social media.

• Excellent oral and written English communication skills, with ability to clearly communicate information verbally and in writing. Fluency in a second language will be considered an asset.

• A professional, courteous approach to service with a high level of respect for the diversity of the people served.

• Ability to maintain sensitive information, exhibit tact, diplomacy, and good judgment.

• Excellent organizational skills and ability to multitask, take initiative, and handle a variety of duties.

• Flexible and positive approach to work, with willingness to assist team members and clients while ensuring that all program goals are met. 

• Willingness and flexibility to occasionally work outside of normal business hours during peak periods, when required. 

• Must have appropriate work-from-home space with high-speed internet for a hybrid-remote work schedule. Company laptop provided.

The Career Foundation’s Commitment:

The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.