POSITION: Community Service Worker

REPORTS TO: Manager – Outreach & Development

WORK HOURS: 35 hours/week (in-person)

RATE OF PAY: $17.60 per hour

EMPLOYMENT TERM: Fixed-term contract  (8 consecutive weeks) June 22, 2026 – August 14, 2026

Dixie Bloor Neighbourhood Centre (DBNC)

Dixie Bloor Neighbourhood Centre (DBNC) is a leading, inclusive, and community-inspired organization serving diverse neighbourhoods in Mississauga. We are a trusted agency of choice, responding to evolving community needs through empowerment, strong partnerships, active listening, meaningful engagement, and collaborative leadership.

Diversity, Equity & Inclusion Statement

DBNC is committed to advancing diversity, equity, and inclusion across all areas of our work. We strive to ensure that every individual who engages with DBNC feels valued, respected, and heard. We intentionally create safe, inclusive spaces where people can share their perspectives, learn from one another, and build mutual understanding across cultures, identities, and lived experiences.

Job Summary

Reporting to the Outreach and Development Manager, the Community Service Worker supports the organization’s Poverty Reduction Programs, including the Low-Income Energy Assistance Program, Ontario Electricity Support Programs, Community Care Closet and Financial Empowerment Services. The role provides comprehensive administrative support for these programs and assists with program facilitation. The Community Service Worker also collaborates with the team to deliver financial empowerment education and information sessions. 

Duties and Responsibilities

•       Respond to inquiries (via phone, email or in-person) in a timely manner

•       Conduct intake process from beginning to end or all benefit applications

•       Review clients’ documents to verify their eligibility and to provide your input to the coordinator.

•       Manage the upload of all program documentation and maintain accurate, up‑to‑date program data sheets.

•       Do a thorough needs assessment for proper information and referral to resources to help clients with issues related to financial insecurity, food insecurity, disability, health crisis, immigration, education, etc.

•       Liaise with electricity or natural gas providers to advocate on behalf of client to pause any further disconnection or collection activity on their account until a decision is made of eligibility.

•       Ensure accuracy of the input of clients’ information.

•       Attend meetings when requested with the Coordinator with utility companies for updates, concerns and issues.

•       Create opportunities to increase community belonging and inclusiveness with a DEI approach

•       Assist with Community Care closet operations: Creating orders and communicating with the participants

•       Conducting inventory checks and reporting stock to Coordinator

•       Update and maintain Care Closet Databases

•       Support the outreach team with events, special projects, donation pickups and drop-offs

•       Perform other duties as required.

Qualifications

Required:

•       Exceptional customer service skills 

•       Solid understanding of confidentiality, professional codes of conduct and diplomacy 

•       Excellent interpersonal and communication (written and verbal) skills  

•       Excellent problem-solving and decision-making skills 

•       Able to work occasional evenings and weekends.  

•       Sound digital literacy, able to use MS Teams, Zoom, Google, etc., social media and Microsoft Office Suite, the Internet and other tools required for the role 

•       Proven ability to work effectively with individuals from a range of cultural backgrounds; various Inclusion Groups, including people with complex barriers 

•       Flexible, self-motivated and self-reliant and ability to work effectively in a team environment 

•       Strong organizational skills, ability to set priorities, meet deadlines and manage multiple tasks 

•       Knowledge and competence with relevant equipment for podcasts, social media  

DBNC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process.

DBNC is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and DBNC Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known. We welcome applications from all qualified persons.

Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act).

Interested applicants should submit a resume quoting reference number: 026-029 by May 29th, 2026

Human Resources Department

Dixie Bloor Neighbourhood Centre

3650 Dixie Rd. Suite 103, Mississauga, ON L4Y 3V9

Email:  

We thank all applicants, but only those selected for an interview will be contacted.

Dixie Bloor Neighbourhood Centre is an equal-opportunity employer.