Pacifica Treatment Centre Society 

Date: May 19, 2026 

Job Title: Manager, People and Operations 

Location: Vancouver, BC 

Work Schedule: Full-time, 37.5 hours per week, Monday to Friday. Flexibility may be required based on operational need.  

Salary Range: $80,000 - $90,000 per annum 

Position Status: Non-unionized/excluded 

Reports To: Executive Director 

Closing Date: As soon as the position is filled 

Start Date: As soon as possible 

About Pacifica Treatment Centre: 
Pacifica Treatment Centre, established in 1977, is a leading charitable society offering gender-inclusive, in-residence, and community-based recovery services for individuals grappling with substance use, mental health issues, and trauma. Our approach integrates various services, emphasizing a trauma-informed, culturally safe therapeutic community model. 

Our Philosophy: 
Pacifica respectfully acknowledges that we provide services in the unceded traditional and overlapping territories of the Coast Salish peoples, including the territories of the Skwxwú7mesh (Squamish), xʷməθkwəy̓əm (Musqueam), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations and strive to do so with a collaborative spirit of reconciliation, respect and honour for the land, its peoples and their ancestors. 

Pacifica embraces the values that support gender equity; anti-oppression; anti-homophobia/anti-transphobia; the elimination of stigma; sex-positivity; access for people with disabilities; anti-harassment and workplace violence; and anti-racism. 

Position Overview: The People & Operations Manager is a key leadership role responsible for ensuring Pacifica Treatment Centre operates as a safe, supportive, and high‑functioning environment for clients and staff. This position oversees the Kitchen Team, Facilities/Maintenance Team, and Human Resources functions, ensuring alignment between people practices, operational excellence, and the organization’s therapeutic mission. 

The role blends strategic planning with day‑to‑day operational support, fostering a positive workplace culture while ensuring the centre’s physical environment and service delivery meet the highest standards of safety, quality, and compassion. 

Key Duties and Responsibilities: 

1. People & Culture (Human Resources) 

• Lead recruitment, onboarding, and offboarding processes for all staff. 

• Maintain HR policies, employee files, and compliance with employment standards and WorkSafeBC. 

• Support managers with performance management, coaching, and employee relations. 

• Coordinate training, professional development, and certification tracking. 

• Champion a healthy, inclusive, and trauma‑informed workplace culture. 

• Manage HR systems, scheduling tools, and internal communication processes. 

• Support organizational initiatives related to DEI, wellness, and staff engagement. 

2. Operations Leadership 

• Oversee daily operational needs across the centre’s residential, clinical, and administrative spaces. 

• Develop and maintain operational procedures that support safety, efficiency, and client experience. 

• Collaborate with leadership to plan and execute operational improvements and organizational projects. 

• Ensure compliance with licensing, accreditation, and health/safety standards. 

• Manage operational budgets related to facilities, kitchen, and supplies. 

3. Facilities & Maintenance Oversight 

• Supervise the Maintenance Coordinator and ensure timely completion of repairs and preventative maintenance. 

• Conduct regular facility inspections to identify safety risks or maintenance needs. 

• Coordinate contractors and vendors for specialized work, renovations, or system servicing. 

• Ensure building systems (HVAC, fire safety, security, plumbing, etc.) meet regulatory and operational requirements. 

• Maintain documentation for inspections, repairs, capital assets, and compliance reporting. 

4. Kitchen & Food Services Oversight 

• Provide leadership and support to the Kitchen Team, ensuring high‑quality, nutritious meal service for clients. 

• Ensure compliance with food safety regulations and kitchen hygiene standards. 

• Oversee menu planning, food purchasing, inventory management, and cost control. 

• Support the staffing, scheduling, and performance management for the Kitchen Team directly. 

• Ensure kitchen operations align with the therapeutic and cultural needs of the client community. 

5. Health, Safety & Compliance 

• Lead WorkSafeBC compliance, incident reporting, and safety training initiatives. 

• Maintain emergency preparedness plans and coordinate drills. 

• Ensure all operational areas meet licensing and accreditation standards for treatment facilities. 

• Promote a culture of safety across all departments. 

6. Leadership & Collaboration 

• Serve as a key member of the management team, contributing to organizational planning and decision‑making. 

• Foster strong communication and collaboration between departments. 

• Model Pacifica’s values of respect, compassion, and accountability. 

• Support change management and continuous improvement initiatives. 

Qualifications: 

• Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree is an asset. 

• Minimum of 3-5 years of HR management experience in a unionized healthcare environment. 

• Strong understanding of collective bargaining, labour relations, and employment law. 

• Experience with HRIS and scheduling software, preferably ADP. 

• Demonstrated commitment to EDI, health equity, human rights, and cultural safety. 

• Excellent communication, interpersonal, and conflict resolution skills. 

• Ability to provide strategic advice to senior management and work collaboratively with diverse teams. 

• High emotional intelligence, with the ability to empathize, build relationships, and effectively manage emotions in a professional setting. 

Application Process: 

 A cover letter is optional. We encourage applications from diverse backgrounds, including those with lived experience in recovery. Employment is contingent upon Vulnerable Sector Screening, COVID-19 and flu vaccination (subject to medical exemption), and a clear TB test. 

For more information, visit www.pacificatreatment.ca.