Emergency Medical Responder / Medical First Responder

Hope Mission — Rapid Response Team

Job Title: Emergency Medical Responder / Medical First Responder

Department: EDM Rapid Response Team

Reports To: Health Services Supervisor

Employment Type: Casual

Work Schedule: As needed; day shifts 0500–1700, night shifts 1700–0500

Location: BRC — 9908 106th Avenue, Edmonton

Compensation: $25–$29.50 per hour

About Hope Mission

Hope Mission is a Christian non-profit social care agency that has been serving vulnerable people in Alberta since 1929. We are one of Alberta’s largest social service agencies and currently operate emergency shelters, addiction recovery programs, youth programs, community outreach services, housing programs, and health programs (delivered through our HopeHealth division) across Edmonton, Red Deer, Wetaskiwin, and beyond. Our work is grounded in our Christian faith and our commitment to walking alongside individuals experiencing homelessness, poverty, and addiction. Staff are expected to uphold Hope Mission’s mission and values and to approach their work with professionalism and genuine heart for service.

Program Description – Hope Health

Hope Health delivers a variety of health services to clients utilizing Hope Mission’s shelter services. The Rapid Response Team provides frontline emergency medical care within and around Hope Mission’s shelter sites, working alongside nursing staff, recovery coaches, and community partners to serve individuals experiencing homelessness, addiction, and complex medical needs. EMR/MFR team members work in high-acuity environments and play a critical role in connecting clients to appropriate care and keeping shelter spaces safe.

Position Summary

The Emergency Medical Responder or Medical First Responder (EMR/MFR) is responsible for responding to medical emergencies and providing urgent medical care throughout downtown Edmonton. This position serves vulnerable individuals experiencing homelessness, addiction, mental health challenges, and complex medical needs, while supporting Hope Mission’s commitment to compassionate care and community safety.

You will work closely with outreach teams, shelters, healthcare providers, and emergency services to assess, treat, and coordinate care for clients in crisis. The role includes frontline emergency response, patient advocacy, and collaboration within a multidisciplinary team operating in high-acuity and fast-paced environments. You will work alongside two Primary Care Paramedics and a health advocate.

Key Responsibilities

Emergency Response & Clinical Care

• Attend and respond to medical emergencies within the shelter and surrounding property.
• Respond to high-acuity or emergent wellness checks.
• Provide high-quality care within your full scope of practice, following AHS EMS protocols or Hope Mission established protocols.
• Make timely transport decisions (within 15 minutes of patient contact) and coordinate with emergency agencies.
• Deliver trauma-informed de-escalation and provide emotional and spiritual support during crises.

Operational & Supply Readiness

• Maintain emergency supply readiness, restock kits, and ensure secure clinical spaces.

Team & Program Contribution

• Contribute to staff education (e.g., Naloxone training) and policy/procedure development.
• Provide feedback on emergency response policies and engage in quality improvement initiatives.
• Collaborate with the recovery coach to assist in referrals for frequent clients.
• Support orientation and onboarding of new staff, modeling accountability and care in all interactions.
• Participate in spiritual care activities and uphold the Hope Mission Statement of Faith.

Documentation & Administration

• Complete all required documentation, including charting, referrals, and scanning/uploading records.

Communication & Collaboration

• Communicate with clarity, professionalism, and respect with staff, guests, and community stakeholders.
• Participate in team meetings, organizational events, and training as required.

Qualifications

Education & Credentials

• Completion of an accredited Emergency Medical Responder or Medical First Responder program.
• Current licensure with the Alberta College of Paramedics (required for EMRs).
• Current individual professional liability insurance (as per ACP licence, EMR only).
• Current Basic Life Support (BLS) certification.

Skills & Competencies

• Strong communication skills when working with Hope Mission staff and interagency partners.
• Solid knowledge of EMR/MFR skills and scope of practice.
• Effective time management and ability to prioritize in a fast-paced environment.

Personal Qualities

• Commitment to Hope Mission’s mission and values, including compassion, respect, integrity, and excellence.
• Dependable, proactive, and self-motivated with a genuine concern for the wellbeing of others.
• Culturally aware and able to work effectively with individuals from diverse backgrounds.
• Strong sense of accountability and stewardship of organizational resources.
• A belief that recovery is possible and that together we can end chronic homelessness.

Working Conditions

• Casual position; shifts applied for through scheduling software on an as-needed basis.
• Day shifts run 0500–1700; night shifts run 1700–0500.
• Must adhere to Hope Mission’s casual requirements policy.

Other Requirements

• As a Christian organization, Hope Mission requires employees to sign the Hope Mission Statement of Faith.
• Must be legally entitled to work in Canada.
• Able to provide a Criminal Record Check with a Vulnerable Sector Search and a Child Intervention Record Check.
• Adherence to Hope Mission’s policies and procedures.

How to Apply

Applicants are invited to submit a resume, a cover letter outlining their qualifications and interest in this role, and a reference letter or the contact information for at least two professional references.

Applications should be submitted to . We thank all applicants for their interest; only those selected for an interview will be contacted.