Program Worker(Relief), Adult Drop-In 

Adult Drop-In

Relief Position: no guaranteed hours

Salary Range: $24.26 – $29.11 per hour

Number of Vacancies: 3 

Excepted Start Date: October 2026

Location: Lakeshore

This is an existing opening. Artificial Intelligence tools may be used to screen candidates.

Organization Background

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a 
wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to 
connect people to medical services and other programs that build personal resources. By providing services 
that improve physical, emotional, social and economic well-being, people can better control their health and 
environment.

Our organization is grounded in principles of health equity, and we are committed to delivering services and 
programs through an anti-racism, anti-oppression lens.  We strive to create a healthier community by putting 
people first and addressing systemic barriers to care. 

Job Summary

At the heart of our work is an interdisciplinary approach that delivers holistic, community-based care – with a strong focus on individuals who experience barriers to accessing health services. Our team is deeply committed to inclusivity and works within the social determinants of health framework, emphasizing prevention, health promotion, and client education.

Under the supervision of the Program Manager, the Adult Drop-In Program Worker works as a member of the Drop-In team to support a safe, welcoming and inclusive environment for adults experiencing homelessness, housing instability and/or social isolation. Working collaboratively with staff, volunteers and peer workers, the position supports daily program operations, including meal preparation and service, maintaining a safe and organized program space, building positive relationships with participants, providing informal support and referrals, facilitating activities and responding to participant needs and crises as they arise.

Primary Responsibilities

• Support the Team Lead in planning and preparing meals for up to 75 people, including breakfast, lunch and snacks, in accordance with City of Toronto and Public Health requirements and safe food-handling practices.
• Complete daily program set-up and cleaning/sanitizing of program spaces, and follow infection prevention, environmental safety and safe food-handling practices.
• Welcome participants, provide orientation to new clients, communicate program expectations, and support the consistent application of drop-in guidelines.
• Maintain a safe, welcoming and inclusive program environment by building rapport with participants, addressing concerns and upholding the Drop-In Code of Conduct.
• Respond to crisis situations using appropriate de-escalation and crisis intervention strategies.
• Support overdose prevention and harm reduction practices by following established protocols, including monitoring shared spaces and responding to suspected overdoses and other medical emergencies in accordance with agency procedures.
• Build rapport with participants and provide informal support, referrals and supportive engagement to assist with immediate concerns and connection to appropriate resources and services.
• Collaborate with internal and external resources to coordinate information sessions and service contacts for program participants, such as Lunch and Learns, Ontario Works, nutrition services and other community resources.
• Facilitate activities and events that promote participant engagement and social connection 
• Provide operational support and guidance to volunteers, peer workers and student placements, as appropriate.
• Collect and accurately record daily service-use data and track the distribution of program supports and supplies; support the Team Lead with data entry into program tracking tools as required.
• Submit requests for food, supplies and other program materials to the Team Lead or Program Manager.
• Assist with receiving and unloading weekly food deliveries.
• Develop and distribute basic program information and outreach materials.
• Participate in occasional community outreach activities to promote the program and connect with potential participants and community resources.

Required Qualifications

• Post-secondary diploma or degree in Social Work, Social Service Work, Community Development/Work, Addictions and Mental Health, Human Services, or a related field; or an equivalent combination of education and relevant experience.
• Minimum two years of experience working in a community-based, social service, drop-in or similar setting, preferably supporting people experiencing homelessness, poverty, mental health and/or substance use challenges.
• Experience working in a low-barrier or drop-in environment is considered an asset.
• Current Standard First Aid and CPR certification required and must be maintained throughout employment.
• Current Food Handler Certification required and must be maintained throughout employment.
• Demonstrated skills in crisis intervention, de-escalation, conflict resolution, group facilitation and supportive, client-centered interactions.
• Experience preparing and serving food in a community, group or similar setting, with the ability to follow safe food-handling practices and established meal plans.
• Strong interpersonal, communication and problem-solving skills, with the ability to build positive relationships with participants, work collaboratively with colleagues and community partners, and respond appropriately to challenging or changing situations.
• Demonstrated cultural humility, awareness of cultural safety, and ability to work respectfully with people from diverse cultural, social and socioeconomic backgrounds.
• Knowledge of LAMP Community Health Centre, the South Etobicoke community, and/or a second language that is reflective of the community being served are all considered assets.

What We Offer

For qualifying full-time and part-time employees and pro-rated to full time equivalent:

Comprehensive Health & Wellness Coverage

• Extended health and dental: coverage for prescription drugs, vision, health practitioners and more
• Group life insurance
• Employee Assistance Program (EAP): free, confidential support
• Healthcare discounts via Altum Health for services like massage therapy and physiotherapy
• Free access to Calm (meditation, sleep stories, self-care tools) and access to employee engagement platform Motivosity
• 4 weeks of vacation to start plus paid sick days
• 11 paid statutory and organizational holidays
• Pension: membership in the Healthcare of Ontario Pension Plan (HOOPP) 

Growth, Purpose & Community Impact

• Paid orientation, ongoing training, and professional development opportunities
• On-site and e-learning, plus access to course fee support
• Opportunities to serve diverse communities through inclusive, client-centered care
• Collaborative work environment focused on innovation and continuous improvement
• Active involvement in internal/external committees and community partnerships
• A workplace committed to equity, diversity, and removing barriers to accessibility

LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups.  Requests for accommodation due to disability can be made at any stage in the recruitment process.