This is Not a Bargaining Unit Position.

All applications are reviewed by our hiring team. We do not use AI in the screening or selection process.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Scope

Ability to speak Tigrinya is required.

The on-call staff is responsible for providing immediate and essential settlement assistance to Government Assisted Refugees (GARs) from various ethnic groups at the airport. The On Call Resettlement Counsellor is expected to work co-operatively with others; demonstrate flexibility in organizing work; show a high degree of initiative, discernment, and resourcefulness; must have excellent communication skills and demonstrate thoughtfulness in decision-making to assist refugee families. The on-call hours are not guaranteed and can vary from 0 to 21 hours per week.

Responsibilities

• Support refugee arrivals at the airport, including escorting, interpreting, and supporting in completion of declarations and other paper work
• Assist refugees to go through CBSA, IRCC, and PHAC
• Responsible for arranging transportation to the final destination
• Provide comprehensive information to refugees about POE and RAP services
• Assist with providing administrative support to program management & other staff
• Maintain working relations with agency programs and partner agencies
• Effectively track services in internal and external databases and provide accurate reporting for the supervisor
• Actively participate in professional development initiatives
• Must meet targets set by Program Coordinator
• Provide accurate reporting to supervisor
• Acknowledge client needs with respect and empathy
• Must be willing and ability to work on flexible schedules on an as-needed basis, evenings and weekend work is required
• Perform any other related duties as required

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Communications

Using a variety of communication styles and strategies to foster open communication, the exchange of information, and discussion on an ongoing basis.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of clients, co-workers, managers, or community members, striving to ensure their full satisfaction.

Qualifications

• A degree/diploma in Community, Social Work, or Counselling, or a combination of experience and education that fulfills the requirements is preferred
• Three or more years of experience working with immigrant communities is an asset
• Second language Tigrinya is required
• Knowledge of settlement and resettlement services and of the ethno-specific programs and services in the GTA
• Familiarity with issues facing newcomers in Canada
• Excellent interpersonal, cross-cultural, and communication skills
• Demonstrated ability to work effectively within a team and independently with minimal supervision
• Demonstrated reliability, punctuality, and attendance
• Must be able to lift and carry up to 50 pounds
• Must be able to perform physical tasks, including bending, lifting, and standing for extended periods

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when offer is made)

If you are passionate about making a difference in the lives of newcomers and diverse communities, we invite you to apply today and be part of our dedicated team at Polycultural Immigrant & Community Services!

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links—either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

No phone calls please.