Job Title: Thrift Store Team Lead 
Location: 7011 Girard Road, Edmonton
Reports to: Thrift Store Supervisor 

Employment Type: 40hrs/week - 12PM to 8PM Tuesday-Friday, & 8AM to 4PM Saturdays 

Start Date: September 2026

Status: Full Time

______________________________________________________________________________________

OUR MISSION

Because of the life-changing gospel of Jesus Christ, Hope Mission exists to serve the physical, emotional, and spiritual needs of those in search of help, healing, and hope.

___________________________________________________________________________________

Job Summary: 

The Next Step Thrift Store Team Lead works positively with fellow staff and volunteers to provide excellent customer service for those shopping at Next Step Thrift. The Thrift Store Team Lead, under the guidance of the Store Supervisor, will lead the retail clerks hired as part of our employment program in working to ensure the store is profitable, an enjoyable experience, and an uplifting space for customers.  

Major Duties and Responsibilities:  

• Support, coach and lead retail clerks in accomplishing necessary tasks. 

• Assist with store designs and displays. 

• Assist with store social media strategy and implementation. 

• Ensure the maintenance of a clean and safe store. 

• Welcome and greet customers. 

• Assist customers with questions and complaints. 

• Sort donations. 

• Price inventory items. 

• Stock shelves. 

• Remove from shelves items selected for clearance or the recycling program. 

• Contribute to a positive environment for volunteers, customers, and coworkers. 

• Complete whatever tasks necessary to operate the thrift store. 

• Manage cash register and cash reconciliation. 

Minimum Qualifications and Skills: 

• Ability to work as a team player 

• Experience with customer service an asset. 

• Ability to maintain positive working relationships with staff and volunteers. 

• Ability to lead and support retail clerks. 

• Ability to action the goals and culture of the mission within the Thrift Store. 

• Good verbal and written communication skills.  

• Experience using electronic point-of-sale an asset. 

• Organizational skills.  

• Retail experience an asset. 

Other Requirements: 

• Must be legally entitled to work in Canada on a full-time basis. 

• A letter of reference is an asset 

• Adherence to Hope Mission’s Policies and Procedures. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.