HMRV Support Worker

Hope Mission — Calgary Hub

Job Title:  HMRV Support Worker

Department:  Calgary Hub

Reports To:  Manager, HMRV Coordinator

Employment Type:  Full-Time

Work Schedule:  Monday to Friday, 8:00 AM – 4:00 PM or 5:00 PM – 1:00 AM

Location:  Calgary, AB

About Hope Mission

Hope Mission is a Christian non-profit social care agency that has been serving vulnerable people in Alberta since 1929. We are one of Alberta’s largest social service agencies and currently operate emergency shelters, addiction recovery programs, youth programs, community outreach services, housing programs, and health programs (delivered through our HopeHealth division) across Edmonton, Red Deer, Wetaskiwin, and beyond. Our work is grounded in our Christian faith and our commitment to walking alongside individuals experiencing homelessness, poverty, and addiction. Staff are expected to uphold Hope Mission’s mission and values and to approach their work with professionalism and genuine heart for service.

Position Summary

The Hope Mission Rescue Van (HMRV) program provides mobile outreach services to vulnerable community members in need of assistance and support. The program partners with first responders — including law enforcement, emergency medical services, and fire rescue — to provide a more appropriate response to non-emergency crisis situations and to free up first responders for emergency calls. The program also responds to calls from businesses and the general public through a dedicated mobile dispatch line.

As an HMRV Support Worker in Calgary, you will work on a street level to meet the immediate needs of vulnerable individuals, connect them with community resources, and represent Hope Mission’s values of compassion and service in every interaction.

Key Responsibilities

Mobile Outreach & Client Support

• Using a trauma-informed lens, support vulnerable community members at a street level by helping meet their basic needs of food, clothing, and transportation to shelter and/or other community resources.
• Increase awareness of and provide referrals to social supports and services available from various agencies, organizations, and groups within Calgary.
• Drive within the City of Calgary in response to non-emergency distress or crisis incidents.
• Drive within the City of Calgary to provide general support services to vulnerable community members in the absence of a crisis call dispatch.
• Increase public awareness of Hope Mission and its work through mobile services.

First Responder & Partner Liaison

• Liaise with first responders (EMS, CPS, Fire Rescue) to take over or hand over crisis situations as needed.
• Communicate with program partners to consult and determine an appropriate response to crisis events.

Vehicle & Equipment Stewardship

• Ensure the HMRV vehicle is washed, cleaned, fueled, stocked, maintained, and ready to be used and presented at a moment’s notice.
• Communicate with logistics support staff regarding vehicle maintenance concerns.

Administration & Reporting

• Complete the HMRV Daily Stats sheet at the end of every shift.
• Complete necessary incident reports for every critical incident.
• Communicate a brief of the day’s events to other teams at the end-of-shift debrief.
• Communicate with the Program Manager about staff welfare concerns.
• Assist with additional tasks as required by the Program Manager.

Qualifications

Education & Experience

• Full Class 5 Alberta driver’s licence with a clean driver’s abstract and a 5-year accident-free driving record.
• First Aid and Non-Violent Crisis Intervention training are an asset; training will be provided if needed.

Skills & Competencies

• Excellent communication and interpersonal skills.
• High degree of competency in boundaries, assertiveness, accountability, and maximizing opportunities.
• Emotional intelligence and the capacity to respond quickly and effectively to rapidly changing circumstances.
• Ability to work well under pressure and interact compassionately with individuals experiencing intoxication or mental health challenges.
• Skill in coaching, facilitating, and supporting life change and character development.

Physical Requirements

• Able to lift a minimum of 50 lbs (23 kg).
• Excellent day and night vision and a sharp sense of hearing.
• Capacity to adjust to rapid changes in temperature in and out of the vehicle.
• Full mobility and capacity to work with and care for repurposed ambulance vehicles.

Personal Qualities

• Commitment to Hope Mission’s mission and values, including compassion, respect, integrity, and excellence.
• High level of care and compassion for culturally marginalized and underprivileged people.
• Dependable, proactive, and self-motivated with a genuine concern for the wellbeing of others.
• Culturally aware and able to work effectively with individuals from diverse backgrounds.
• Strong sense of accountability and stewardship of organizational resources.

Other Requirements

• As a Christian organization, Hope Mission requires employees to sign the Hope Mission Statement of Faith.
• Must be legally entitled to work in Canada on a full-time basis.
• Able to provide a Criminal Record Check with a Vulnerable Sector Search and a Child Intervention Record Check.
• A letter of reference from a ministry or church is an asset.
• Adherence to Hope Mission’s policies and procedures.