Clinical Manager – Central Zone

Hope Mission — Hope Health

Job Title:  Clinical Manager – Central Zone

Department:  Hope Health

Reports To:  Director of Health Services

Employment Type:  Full-Time

Work Schedule:  Monday – Friday, 9:00 AM – 5:00 PM, or as otherwise discussed

Location:  Primary: Red Deer Shelter (5239 53 Ave, Red Deer); Secondary: Wetaskiwin Shelter (5800 37A Ave, Wetaskiwin)

Compensation:  $42.00 – $50.00/hour

About Hope Mission

Hope Mission is a Christian non-profit social care agency that has been serving vulnerable people in Alberta since 1929. We are one of Alberta’s largest social service agencies and currently operate emergency shelters, addiction recovery programs, youth programs, community outreach services, housing programs, and health programs (delivered through our HopeHealth division) across Edmonton, Red Deer, Wetaskiwin, and beyond. Our work is grounded in our Christian faith and our commitment to walking alongside individuals experiencing homelessness, poverty, and addiction. Staff are expected to uphold Hope Mission’s mission and values and to approach their work with professionalism and genuine heart for service.

Program Description – Hope Health

Hope Health delivers a variety of health services to clients utilizing Hope Mission’s shelter services. Hope Health’s nurse-led clinics provide accessible frontline healthcare support for individuals experiencing homelessness, addiction, mental health challenges, and housing instability. The clinics offer low-barrier health assessments, nursing care, wound care, medication support, referrals, and connections to broader community and recovery services, helping clients address urgent health needs while building stability and trust.

Position Summary

The Central Zone Clinical Manager oversees the operational leadership of the Hope Health programs in the Central Zone, ensuring the delivery of safe, effective, and holistic care while supporting the professional development and wellbeing of all Hope Health staff.

Key Responsibilities

Leadership & Team Coordination

• Provide day-to-day leadership and support to the staff of the Red Deer Rapid Response Team (RRT), Red Deer Health Clinic, and Wetaskiwin Health Clinic programs.
• Foster a respectful, collaborative work environment consistent with Hope Mission’s values.
• Coach, mentor, and evaluate team members, supporting both professional growth and effective performance.
• Offer mentorship and clinical advice to Hope Health staff, ensuring high standards of care and staff wellness.
• Ensure orientation and onboarding of new staff, modeling accountability and care in all interactions.
• Lead or participate in team education, staff devotionals, and spiritual care initiatives.

Professional Responsibilities

• Maintain current registration and engage in professional development, contributing to quality improvement efforts and health education resources.
• Provide oversight and support for all clinical operations, including investigating incidents, monitoring licensure status, and guiding program development.
• Lead the development and review of policies and procedures related to clinical practice and safety, ensuring they are in line with best practices and regulatory requirements.

Operational & Facilities Responsibilities

• Approve staff scheduling, timesheets, and vacation planning, and process leave request forms (LRFs).
• Conduct annual performance reviews and manage employee performance and conduct concerns, including disciplinary action, in collaboration with Human Resources and senior leadership.
• Oversee the organization, inventory management, and restocking of the clinic and RRT programs.

Administration & Reporting

• Maintain accurate records related to program outcomes, KPIs, and grant reporting needs.
• Prepare regular reports on program successes, challenges, and needs for director review.
• Conduct performance evaluations, identify training needs, and provide ongoing professional development for the Central Zone nursing teams.

Communication & Collaboration

• Coordinate with Health Services and shelter management teams to integrate Hope Health services with other programs and initiatives.
• Serve as a liaison between Hope Health and other Hope Mission departments on site to align and integrate services with other programs and initiatives.
• Attend and represent Health Services at internal management meetings and external conferences.
• Collaborate with external agencies to ensure cohesive care, including attending externally arranged community meetings where relevant.
• Network with external partners to build collaborative relationships and develop programs.
• Communicate with clarity, professionalism, and respect with staff, guests, and community stakeholders.
• Participate in team meetings, organizational events, and training as required.

Qualifications

Education & Credentials

• Completion of an approved and relevant clinical/professional program (e.g., BScN, BSc, MScOT, MScN).
• Current licensure with the appropriate regulatory body (CARNA, CLPNA, or CRPNA).
• Minimum 1 year of experience in a leadership or management position; preference given to those with healthcare leadership experience.
• Preference given to those with experience serving vulnerable and/or marginalized populations.
• Valid Class 5 driver’s licence.
• Non-Violent Crisis Intervention training is an asset; training will be provided if needed.

Skills & Competencies

• Strong leadership and mentorship skills.
• Strong administrative and organizational skills.
• Proficiency in Microsoft Office and general computer programs.
• Effective time management and the ability to prioritize in a fast-paced environment.

Personal Qualities

• Commitment to Hope Mission’s mission and values, including compassion, respect, integrity, and excellence.
• Strong capacity for independence, self-motivation, leadership, and the ability to proactively take initiative.
• High level of care and compassion for culturally marginalized and underprivileged people.
• Culturally aware and able to work effectively with individuals from diverse backgrounds.
• Strong sense of accountability and stewardship of organizational resources.

Working Conditions

• Full-time, onsite position with responsibility for multiple programs across two locations.
• Requires flexibility in hours to accommodate after-hours meetings or staff concerns when needed.
• Required to drive between sites as needed.
• Work takes place in a shelter or social services environment; exposure to complex client needs and situations is expected.

Other Requirements

• As a Christian organization, Hope Mission requires employees to sign the Hope Mission Statement of Faith.
• Must be legally entitled to work in Canada on a full-time basis.
• Able to provide a Criminal Record Check with a Vulnerable Sector Search and a Child Welfare Check.
• Adherence to Hope Mission’s policies and procedures.