Shuttle Bus Support Staff & Driver

Hope Mission — Community Outreach Programs

Job Title: Shuttle Bus Support Staff & Driver

Department: Community Outreach Programs

Reports To: Coordinator, Mobile Outreach Teams

Employment Type: Full-Time (Temporary) / Casual [November 1 – March 31]

Work Schedule: 12-hour rotating schedule — 4 on / 4 off; daytime or nighttime position

Location: Green Manor

Compensation: $23.50/hour

About Hope Mission

Hope Mission is a Christian non-profit social care agency that has been serving vulnerable people in Alberta since 1929. We are one of Alberta’s largest social service agencies and currently operate emergency shelters, addiction recovery programs, youth programs, community outreach services, housing programs, and health programs (delivered through our HopeHealth division) across Edmonton, Red Deer, Wetaskiwin, and beyond. Our work is grounded in our Christian faith and our commitment to walking alongside individuals experiencing homelessness, poverty, and addiction. Staff are expected to uphold Hope Mission’s mission and values and to approach their work with professionalism and genuine heart for service.

Position Summary

The Hope Mission Shuttle Bus program provides empathetic transportation services to vulnerable community members. The shuttle bus traverses determined routes on a 24/7 basis, ensuring that community members are transported between community resources. The program also provides transport to supportive resources for individuals who are stranded.

Key Responsibilities

Program / Direct Service Responsibilities

• Provide trauma-informed, street-level support to vulnerable community members by assisting with their basic transportation needs to shelters and other community resources.
• Operate the shuttle bus within the City of Edmonton to assist individuals stranded at closed or over-capacity community facilities.
• Provide general support services to vulnerable community members throughout Edmonton.
• Ensure an excellent service experience for all shuttle bus program users.

Operational & Facilities Responsibilities

• Ensure the shuttle bus is washed, cleaned, fueled, stocked, properly maintained, and ready for immediate deployment.
• Assist with additional operational tasks as assigned by the Program Coordinator.

Administration & Reporting

• Maintain proper documentation of shuttle bus service users and services provided.
• Complete necessary incident reports for every critical incident.
• Report vehicle maintenance concerns to the Program Coordinator in a timely manner.

Communication & Collaboration

• Maintain effective communication with the Coordinator and other team members to support efficient service delivery.
• Increase awareness of available social supports and services by providing information and referrals to community agencies, organizations, and support groups throughout Edmonton.
• Liaise with community agencies to assist vulnerable individuals in accessing transportation, shelter, and other essential services.
• Promote public awareness of Hope Mission, its programs, and its community outreach initiatives through mobile services.
• Communicate staff welfare concerns to the Program Coordinator as required.

Qualifications

Skills & Competencies

• Full Class 4 Alberta driver’s license with a clean driver’s abstract.
• First Aid and Non-Violent Crisis Intervention training is an asset (provided if needed).
• Excellent day and night vision and sharp sense of hearing.
• Capacity to adjust to rapid changes in temperature in and out of vehicle.
• High degree of competency in boundaries, assertiveness, accountability, and maximizing opportunities.
• High level of care and compassion for culturally marginalized and underprivileged people.
• Excellent communication and interpersonal skills.
• Full mobility and capacity to work with and care for repurposed ambulance vehicles.
• Effective time management and ability to prioritize in a fast-paced environment.

Personal Qualities

• Commitment to Hope Mission’s mission and values, including compassion, respect, integrity, and excellence.
• Dependable, proactive, and self-motivated with a genuine concern for the wellbeing of others.
• Culturally aware and able to work effectively with individuals from diverse backgrounds.
• Strong sense of accountability and stewardship of organizational resources.
• A belief that recovery is possible and that together we can end chronic homelessness.

Other Requirements

• As a Christian organization, Hope Mission requires employees to sign the Hope Mission Statement of Faith.
• Must be legally entitled to work in Canada on a full-time basis.
• Able to provide a Criminal Record Check with a Vulnerable Sector Search.
• Able to lift a minimum of 50 lbs.
• A letter of reference from a ministry or church is an asset.
• Adherence to Hope Mission’s policies and procedures.