Position Title: Appointment Booker for Income Tax Clinic

Service Area: Income Tax Clinic

Location of position: Sage

Purpose of position: To book appointments for clients to have their income tax filed

Level of Risk: Low

Position duties and responsibilities:

•         Reply to emails inquiring about Income Tax preparation during the clinic

•         Reply to phone messages inquiring about Income Tax preparation during the clinic

•         Print off daily appointment schedule for each of the volunteers who are preparing the Income Taxes

•         Address daily appointment schedule changes if an Income Tax volunteer is sick or unavailable ie: fill shift with another volunteer or reschedule appointments

•         Other tasks as required by Supervisor

Time Requirement of position:

•         Minimum of a 3-4 hour shift per week

Qualifications and skills for position

• Organizational and time management skills
• Good telephone skills; this position makes a lot of phone calls
• Previous office experience an asset
• Previous customer service experience an asset
• Computer skills an asset
• Previous experience working with volunteers an asset

Requirements for this position:

•         References

•         Police Records Check